Technical Support Specialist

3 days ago


Joondalup, Australia Edith Cowan University Full time
Job Description

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our Digital Support Team.

About the Role

This is an ongoing, full-time position that requires excellent technical skills and the ability to provide seamless customer service. The successful candidate will be responsible for delivering prompt and effective technical support to students and staff of Edith Cowan University via various channels.

Key Responsibilities
  • Provide Level 1-2 technical support in End Use Computing and Audio-Visual technologies to staff and students.
  • Deliver exceptional customer service, ensuring that all interactions are satisfactory and meet the expectations of our customers.
  • Manage workload independently and as part of a team, maintaining current knowledge of technologies and processes.
  • Follow established processes for delivering customer service, including tracking and record keeping within the service management tool.
  • Contribute to the improvement of knowledge and instructions, enabling consistent and optimal delivery of customer services.
Requirements
  • A relevant diploma-level qualification with relevant work-related experience or an equivalent combination of relevant experience and/or education/training.
  • Strong customer service skills, focusing on quality outcomes for all parties.
  • Excellent interpersonal skills, with the ability to work cooperatively with others.
  • Effective communication skills, with the ability to present information clearly and concisely.
  • Experience in End Use Computing and Audio-Visual technologies, along with formal qualifications.
Benefits

This role attracts remuneration of $71,918 to $76,598 per annum, plus a 17% University superannuation contribution. We also offer a range of benefits, including flexible working arrangements and opportunities for professional development.

The working hours extend from 6:45am – 6:00pm, Monday to Friday. Staff may be asked to work different shifts according to a roster on both the Joondalup and Mount Lawley Campuses.



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