Technical Support Specialist
1 week ago
Job Summary
">- We are seeking a highly motivated and customer-focused Technical Support Specialist to join our Digital Support Team.
About the Role
- This is an ongoing, full-time position that involves providing technical support to students and staff of Edith Cowan University via various channels.
Key Responsibilities
- To deliver high-quality customer service by responding promptly and effectively to queries, resolving issues efficiently, and escalating complex problems as necessary.
- To provide level 1-2 technical support for End Use Computing and Audio-Visual technologies, ensuring seamless integration with university systems and services.
- To manage own workload, prioritizing tasks and meeting deadlines while maintaining current knowledge of relevant technologies and processes.
- To contribute to the development and implementation of effective solutions to improve customer experience and operational efficiency.
Requirements
- A diploma level qualification in a relevant field or equivalent combination of relevant experience and/or education/training.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Demonstrated expertise in End Use Computing and Audio-Visual technologies, with a proven track record of delivering exceptional customer service in a technical support environment.
What We Offer
- A competitive salary of $71,918 to $76,598 per annum, plus 17% University superannuation contribution.
- The opportunity to work in a dynamic and supportive team environment, contributing to the success of Edith Cowan University.
- A range of professional development opportunities to enhance your skills and career prospects.
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