Dedicated Customer Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $110,000
Customer Service Advocate

We are seeking a highly skilled Customer Service Advocate to join our Consumer Care Team. This role is crucial in delivering exceptional customer experiences, fostering trust, and ensuring seamless interactions.

This position involves handling a variety of consumer inquiries, from product questions and order support via e-commerce platforms, to troubleshooting and providing practical solutions.

About the Role:
  • Effectively balance efficiency with empathy, ensuring customers receive answers while feeling heard and valued.
  • Respond to calls, emails, and online messages with a customer-centric approach.
Key Responsibilities:
  • Process consumer orders and inquiries accurately and efficiently through e-commerce systems.
  • Communicate clearly and respectfully, particularly when assisting elderly consumers or those with unique needs.
  • Manage product and service inquiries, offering tailored advice, alternatives, and solutions.
  • Maintain accurate customer records and order data for smooth follow-up and issue resolution.
Requirements:
  • 1-2 years' experience in customer service, preferably within a consumer-focused or e-commerce environment.
  • Strong communication and interpersonal skills, with the ability to translate complex information into simple language.
  • Patience and empathy when supporting senior customers or those with accessibility needs.
  • Proficiency in e-commerce platforms and MS Office, with SAP experience highly regarded.
Benefits:

You will be part of a dynamic team that values growth and development. Our purpose is to improve lives and create positive change for society and the environment.

We offer a supportive work environment, opportunities for professional growth, and a chance to make a meaningful difference in people's lives.

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