Dedicated Customer Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $63,533 - $81,241
Customer Service Representative

This is an exciting opportunity to make a positive impact in the lives of people with disabilities.

About the Role:

We are seeking a highly skilled and empathetic Customer Service Representative to join our team. As a representative, you will be responsible for delivering exceptional customer service and support to our clients via telephone and email.

Your Key Responsibilities:

  1. Respond to inbound telephony and email inquiries regarding supports and services associated with our client's public service.
  2. Navigate operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public service.
  3. Summarize customer interactions in writing in our operating system and database.

What You'll Need:

  • Clear written and verbal communication skills.
  • Empathy, resilience, and a genuine understanding of customer emotions and situations.
  • A willingness to learn how to navigate multiple screens and information systems.
  • Comfort in working within defined processes and procedures, with guidance and support along the way.

Perks and Benefits:

  • 100% work from home or the potential to work from our Dandenong contact centre (VIC).
  • Access to our extensive benefits including our rewards and discounts program.
  • A friendly and diverse team with inclusivity and care at the heart of everything we do.
  • Access to Sonder, our 24/7 Employee Assistance Program.

Diversity and Inclusion:

We are a workplace that actively advocates and welcomes people with disabilities. We're committed to providing accommodations to ensure a comfortable and productive work environment for everyone. All applicants, including people with disabilities, are encouraged to express interest and share their unique requirements with us.

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