Dedicated Customer Support Specialist
16 hours ago
We are seeking a dedicated and skilled Customer Service Specialist to join our team.
This role involves providing high-quality written support to merchants and end customers, utilizing excellent communication skills and problem-solving abilities.
The ideal candidate will be fluent in English, both written and spoken, with clear, kind, and concise communication skills. Strong multitasking and time management abilities are also essential, as the successful applicant will be required to handle multiple customer inquiries simultaneously.
A proactive, problem-solving mindset with a service-first attitude is crucial for this position.
Key Responsibilities:- Respond promptly to customer inquiries via email, chat, or messaging platforms.
- Utilize logic, empathy, and efficiency to meet performance goals and deliver exceptional service.
- Evaluate and escalate urgent issues to Team Leaders to ensure smooth operations.
- Participate in team meetings and contribute to the improvement of team processes and customer experience.
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