Community Liaison Officer

1 week ago

Townsville, Queensland, Australia Townsville City Council Full time

Company Overview:

Townsville City Council is a leading local government authority in Northern Australia, committed to creating value by growing the city through driving economic diversity and generating an enriching lifestyle.

We provide and maintain over $7 billion worth of community assets, including water and wastewater networks, bridges, drainage, roads, waste management, community facilities, sporting venues, and more. We contribute to an active lifestyle for our residents and visitors through events, recreational facilities, environmental protection, and heritage preservation, while creating a mentally and physically healthy city.

We lead the creation of a sustainable future by focusing on our transition to a circular economy that is resilient to social, financial, and environmental shocks.

About the Role:

This role provides high-level professional support to internal and external stakeholders regarding councillor community engagement. You will action requests from councillors for advice and support on operational matters through the facilitation of service-related communications between councillors and the organisation. You will also action requests from community organisations for small amounts of financial support through the Councillors' Discretionary Fund.

You will provide high-level administrative support to councillors to enable them to carry out their elected duties in an efficient and timely manner, ensuring confidentiality, discretion, and governance compliance on all matters. You will ensure appropriate arrangements are in place for internal and external meetings, official commitments, invitations to events, room bookings, catering, speeches, agendas, and organise all aspects of councillors' travel, including flights and accommodation, car hire, and expense claims.

About You:

To be successful in this role, you will have a Certificate IV in Business and a minimum of 3 years' experience in a related or similar role, preferably in customer services or community engagement. You will have qualifications (membership and/or certificate) or experience in public consultation (e.g., IAP2) and experience in social media activity.

You will need experience in conducting or assisting in stakeholder consultation, including group facilitation, and strong interpersonal skills, including relationship building and negotiation. Additionally, you must be able to plan and organise yourself and others to ensure the timely completion of tasks as part of a team, interacting with team members to deliver a high level of service.

Benefits:

  • A competitive salary of $60,000 - $80,000 per annum
  • 17.5% annual leave loading
  • Up to 5 weeks annual leave
  • Up to 3 weeks Personal/Carers Leave
  • 14 weeks paid Parental Leave
  • Domestic and Family Violence Leave
  • Natural Disaster Leave
  • Long Service Leave available pro rata after seven years
  • Up to 13.5% Superannuation employer contribution for contributing members
  • Salary Sacrifice opportunities
  • Learning and Development opportunities
  • Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
  • Employee Loyalty Program offering discounts at selected local businesses
  • Employee Assistance Program
  • Active Family Social Club
  • Flexible working arrangements

We Are an Equal Opportunity Employer:

We value diversity and encourage applications from people from diverse backgrounds, including but not limited to, Aboriginal and Torres Strait Islander people, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans. If you require any adjustments to the recruitment process, please contact us for a confidential discussion.

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