Insurance Claims Specialist

20 hours ago


North Lakes, Queensland, Australia Auto & General Full time

Claims Recovery Role at Auto & General

We are seeking a skilled Claims Recovery Expert to join our team at Auto & General. As a key member of our Recoveries team, you will be responsible for delivering exceptional claims service, investigating and evaluating assigned cases, and negotiating recoveries with third-party insurers.

Key Responsibilities:

  • Manage a portfolio of recoveries claims, prioritizing cases where liability has been accepted and a TPI claim number is provided.
  • Maximize recovery amounts received on each claim through effective communication and coordination with Recoveries, customers, TPIs, and service providers.
  • Triaging claims, leveraging available tools and resources to optimize contact productivity with TPIs, and instigating litigation where necessary.
  • Managing outbound calls to TPIs to chase recovery payments and confirm liability and policy obligations.
  • Handling inbound correspondence from TPIs on undisputed claims.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and negotiation skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of insurance claims processes and procedures.


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