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Lending Officer

2 months ago

Perth, Western Australia Capricorn Full time
About the Role

As a Lending Officer at Capricorn, you will play a crucial role in delivering exceptional member experiences. Your primary responsibility will be to process and assess credit applications, ensuring that all information is accurate and meets verification requirements.

Key Responsibilities
  • Process and assess all credit applications and changes of legal entities, change of state requests, accurately and within set service level agreements.
  • Upon receipt of application, check that all information is included and reflects correct legal entities and meets verification requirements.
  • Perform enquiries on relevant regulatory websites and source property reporting for prospective memberships.
  • Use online decision flow software to access credit reports in preparation for the approval process.
  • Obtain and review copies of Member's financials, escalation to obtain external insurance, and preparing business cases for relevant approvals.
  • Resolve problems with applications through communication with sales team or Members as required.
  • Ensure excellence in customer service is delivered to all stakeholders.
  • Sales assistance in preparation and processing of finance applications; from receipt of application through to settlement, collection any fees and of settlement income where applicable;
  • Maintain a candid and open professional relationship with internal stakeholders including Credit and Compliance teams to ensure the CSFS products are compliant and assessed correctly;
  • Develop strong relationships with internal CSL departments and Capital Equipment Suppliers;
  • Process all member terminations within timeframes required;
  • Update member accounts and supplier broadcasts as required;
  • Other clerical duties as required.
  • Process share related transactions.
Requirements
  • Excellent stakeholder skills with the ability to develop, maintain and build on relationships with internal and external parties;
  • Ability to communicate concisely and efficiently with variety of internal and external stakeholders;
  • Up to 2 years experience in a lending role;
  • Proven service delivery focus in execution of credit applications processing;
  • Certificate IV or higher in Financial Services.