Financial Services Professional
3 weeks ago
As a Customer Relationship Officer at Bendigo and Adelaide Bank, you will play a key role in delivering exceptional customer experiences across transaction activities, exploring customer needs and circumstances, and providing consumer lending and other financial solutions relevant to their lifestyle.
You will demonstrate a high level of ownership, building strong relationships with new and existing customers and the wider community. You will actively engage customers to explore the best products and services to suit their needs, working in a changing environment as we adapt to digitization and educate and support customers with their digital literacy and online banking needs.
This is a great career opportunity for someone to further develop their skills in the consumer lending space.
Key Responsibilities:
- Provide a seamless Branch experience by meeting customers' end-to-end banking needs
- Explore customers' needs and circumstances to provide consumer lending and other financial solutions
- Build strong relationships with new and existing customers and the wider community
- Actively engage customers to explore the best products and services to suit their needs
Requirements:
- Extensive experience in a customer service or sales environment
- Ability to build relationships and rapport with customers and colleagues quickly
- Eagerness to understand and share with others what makes our bank different
- Understanding of financials and business performance
- Experience in consumer lending and the banking and finance industry (a plus but not essential)
What We Offer:
- Belong to a wonderful team of people
- Great benefits, work-life balance, and flexibility
- On-the-job training and internal and external development opportunities
Why Us?
Bendigo and Adelaide Bank is a wonderful place to work, with a strong focus on community and customer service. We believe in supporting our employees to grow and develop their skills, and we offer a range of benefits and opportunities to help you achieve your career goals.
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