Customer Relationship Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeAccount Full time $75,000 - $120,000
Account Manager Job Description

This role is responsible for managing customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.

Key responsibilities include:

  • Managing relevant customer relationships to support ongoing development and drive customer satisfaction.
  • Implementing segment and portfolio strategy to support the retention and growth of customer portfolios.
  • Managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads as required.

Requirements:

  • Excellent customer service skills.
  • Strategic thinking with the ability to adapt to change.
  • Able to make an impact on team performance and engagement and culture.

Preferred qualifications include:

  • Understanding of business operations and market dynamics.
  • Knowledge of industry trends and technologies.

Benefits:

  • Performance-related pay.
  • Access to thousands of learning programs.
  • Global presence across 22 countries.
  • Purchased annual leave scheme.
  • Additional Telstra day off.
  • Additional 30% off Telstra products and services.

Other benefits include a toolkit provided (laptop + mobile phone + plan paid for) and the opportunity to work with a team powered by human connection that prioritizes wellbeing and choice.

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