IT Support Specialist

4 weeks ago


Melbourne, Victoria, Australia ignite Full time

Ignite is seeking a highly skilled IT Support Specialist to join our team in the government sector. As a Helpdesk Support Officer, you will be responsible for delivering efficient and effective technical support to end-users, ensuring seamless use of technology resources and smooth operation of an organization's IT environment.

About the Role

This is an exciting opportunity to work within the government, providing first-level technical support to end-users through various channels such as phone, email, chat, or in-person. You will assist users with troubleshooting software and hardware issues, connectivity problems, and other technical challenges they encounter.

The ideal candidate will have tertiary qualifications in Information Technology or a related discipline, relevant work experience in similar IT Support roles, and excellent communication skills including impeccable telephone manner. Experience working with Office 365/Windows 10/Adobe Suite is also highly regarded.

In this role, you will provide exceptional customer service by being patient, empathetic, and responsive when interacting with users. You will maintain a positive and professional attitude throughout the support process, ensuring that users receive timely and effective technical support.

Key Responsibilities
  • Provide first-level technical support to end-users through various channels.
  • Troubleshoot software and hardware issues, connectivity problems, and other technical challenges.
  • Assist users with installing, configuring, and updating software applications.
  • Provide technical support documentation and records as required.
  • Assist with the rollout of technology programs as required.

We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience, plus additional benefits and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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