Highly Skilled Technical Support Specialist
2 weeks ago
Key to Success:
- Diagnose technical issues and resolve customer problems through expert communication and troubleshooting skills.
We are looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving technical cases for customers experiencing issues with software and platform technology. You will use excellent communication skills, empathy, and building trust to answer customer questions and resolve issues through various technologies.
Key Responsibilities Include:
- Understanding the ServiceNow platform and its core functionalities.
- Employing diagnostic tools to isolate potential causes of issues.
- Managing and resolving challenging issues assigned to you, with flexibility to coordinate assistance from additional teams when needed.
You will also play a key role in providing input across business units regarding process and product improvements due to your unique perspective working on technical issues for customers.
Required Skills and Qualifications:To be successful in this role, you should have:
- Experience integrating or critically thinking about AI in work processes, decision-making, or problem-solving.
- 0-2+ years of customer-facing technical support experience.
- Ability to troubleshoot difficult technical issues with ease and complexity.
- Basic understanding of Java/JavaScript code.
- A personal commitment to quality and customer service.
-
Sydney, New South Wales, Australia beBeeProblemSolving Full time $100,000 - $140,000Technical Support SpecialistWe are seeking a highly skilled technical support specialist to provide exceptional service and resolve complex customer issues in a fast-paced environment. This individual will serve as a functional/technical subject matter expert for partner solutions, providing outstanding technical support services and prioritizing issues...
-
Highly Skilled Technical Solutions Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeSolutions Full time $100,000 - $140,000We are seeking a highly skilled Technical Solutions Specialist to join our team.Job DescriptionThis is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-centric approach.The successful candidate will be responsible for providing exceptional technical support to our partners and...
-
Highly Skilled Technical Support Professional
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $100,000Technical Support SpecialistWe seek an accomplished Technical Support Specialist to fill a critical role in our organization. This full-time position is based in Sydney, Australia and involves working in rotational shifts.Provide expert support to business customers using email, phone, and chat interfaces.Resolve customer issues through clear, concise...
-
Highly Skilled Technical Support Expert
2 weeks ago
Sydney, New South Wales, Australia beBeesupport Full time $100,000 - $120,000Job DescriptionWe are seeking an accomplished Technical Support Specialist to drive operational excellence and deliver innovative solutions.
-
Sydney, New South Wales, Australia beBeeDesktop Full time $90,000 - $120,000Support Specialist RoleThe Desktop Support role at our organization provides 2nd level technical support to a Federal Government customer. Key responsibilities include providing high-level customer service, responding efficiently to contacts in accordance with applicable Service Level Agreements, and participating in team meetings to focus on key activities...
-
Highly Skilled Technical Specialist
4 days ago
Sydney, New South Wales, Australia beBeesystemsEngineer Full time $100,000 - $150,000Job OverviewWe are seeking a highly skilled Systems Engineer to join our team at Safran Electronics & Defense Australasia Pty Ltd.Key Responsibilities:Ensure all systems engineering activities align with project specifications and customer expectations.Develop and review system specifications, ensuring clarity, uniqueness, specificity, measurability, and...
-
Highly Skilled Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000Technical Support ProfessionalThe ideal candidate will provide advanced technical support for a cutting-edge product suite, diagnosing and resolving complex issues related to core functionalities, data syndication, and external integrations.This role involves conducting in-depth investigations and analysis of reported issues, utilizing logs, system...
-
Sydney, New South Wales, Australia beBeeDocumentation Full timeAbout the RoleWe are seeking a seasoned professional to create high-quality technical documentation for projects in the health sector and contact centre environments. This role focuses on crafting clear, accurate, and user-friendly technical specifications, process documents, and operational guides.The ideal candidate will develop and maintain technical...
-
Highly Skilled Technical Support Specialist
1 week ago
Sydney, New South Wales, Australia beBeeAnalytical Full time $100,000 - $140,000Are you a detail-oriented problem solver with strong analytical skills? We're seeking a skilled Technical Support Engineer to join our team. As a key member of our support organization, you'll provide technical assistance to customers worldwide, resolving complex issues and providing actionable insights.ResponsibilitiesDeliver exceptional customer service...
-
Highly Skilled Technical Expert Wanted
1 week ago
Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $100,000Bobst Specialist Job DescriptionWe are seeking a skilled Bobst Specialist to provide technical services to our customers on the Bobst Product Range.As a Bobst Specialist, you will be responsible for installation, warranty issues, and service support. You will work closely with our team to ensure seamless operations and customer satisfaction.Providing...
