Highly Skilled Technical Support Professional
2 weeks ago
Technical Support Specialist
We seek an accomplished Technical Support Specialist to fill a critical role in our organization. This full-time position is based in Sydney, Australia and involves working in rotational shifts.
- Provide expert support to business customers using email, phone, and chat interfaces.
- Resolve customer issues through clear, concise communication and empathetic understanding.
- Develop and maintain comprehensive knowledge base articles, technical guides, and troubleshooting documentation.
- Collaborate with internal teams to resolve complex customer issues.
- Share feedback to drive product improvements and enhancements.
Requirements:
- Ability to work effectively in rotational shifts.
- Excellent communication and problem-solving skills.
- Relevant industry experience or experience in a similar role.
Benefits:
- Hybrid work culture with flexible remote work arrangements.
- Generous leave policies and access to world-class learning platforms.
- Subsidized gym membership and modern office amenities.
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