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Customer Experience Ambassador

2 months ago

Canberra, ACT, Australia Accor Full time

We are seeking a skilled and motivated Customer Experience Ambassador to join our team at the Novotel Canberra in the heart of the city. As a Front Office Team Member, you will be the first point of contact for guests and visitors, providing exceptional service and ensuring their stay is memorable.

About the Role

The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences. You will work collaboratively with other departments to resolve guest issues and challenges, demonstrating your problem-solving skills and adaptability under pressure.

Key Responsibilities
  • Manage arrivals and departures efficiently, ensuring a seamless check-in and check-out process.
  • Provide proactive and personalized service to guests, anticipating their needs and exceeding their expectations.
  • Maintain accurate records and handle various front office tasks with precision and attention to detail.
  • Communicate effectively with colleagues and departments to ensure all guest requests are met.
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $65,000 - $75,000 per annum, depending on experience. You will also enjoy benefits such as:

  • Discounted accommodation and food and beverage across Accor hotels worldwide.
  • Employee Assistance Programs and more.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and respected. If you are passionate about delivering exceptional customer experiences and are eager to grow your hospitality career, we encourage you to apply.