Customer Experience Specialist

3 weeks ago


Bondi Beach, Australia Aesop Full time

About Us

Aesop is a global retail organisation that has been cultivating an inspiring and inclusive environment for over 35 years.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stir the self and senses.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us.

Role Overview

This part-time Retail Consultant position operates an on-site working pattern with a roster including Monday 12.00pm - 5.00pm, Thursday 12.45pm - 5.45pm, Friday 12.00pm - 5.00pm, Saturday 10.00am - 5.00pm, and totals 21.25 hours per week.

The Ideal Candidate

  • Has experience operating within a customer service role or environment.
  • Is effective in selling skills and able to drive commercial outcomes.
  • Has a history of successfully participating in and contributing to a team.
  • Demonstrates the ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
  • Has an open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
  • Possesses strong communication and problem-solving skills.
  • May have working knowledge of skin care and skin care industry (advantageous).
  • May have knowledge of hair care, body care, fragrance and home categories (advantageous).

What We Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include:

  • Generous product discount allowance and bi-annual complimentary product allocation.
  • Paid volunteering allowance for all employees.
  • Bonus opportunity based on personal, and business, performance.
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities.
  • Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options.

Estimated Salary: $60,000 - $80,000 per annum



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