Customer Experience Specialist

20 hours ago


Cable Beach, Australia Oaks Hotels Full time

Oaks Hotels is a dynamic hospitality provider seeking an exceptional Customer Experience Specialist to deliver world-class service and drive customer satisfaction.

About the Role:

The ideal candidate will possess a genuine passion for delivering outstanding customer experiences, ensuring seamless interactions from check-in to check-out. As a key representative of Oaks Hotels, this individual will embody the company's values and foster long-term relationships with guests.

Key Responsibilities:

  • Welcome and greet guests warmly, setting the tone for their stay
  • Communicate effectively, addressing queries and concerns in a professional manner
  • Manage bookings efficiently, ensuring smooth operations
  • Provide personalized assistance throughout the guest's stay, exceeding expectations

Requirements:

  • Previous experience in a hotel or customer-facing environment
  • Exceptional written and verbal communication skills, with the ability to tailor messages to diverse audiences
  • Outstanding customer service skills, coupled with a positive attitude and eagerness to learn
  • Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities
  • Professional presentation, including a clean and polished appearance

What We Offer:

  • A competitive estimated salary of $55,000 - $65,000 per annum, commensurate with experience
  • A dynamic and supportive work environment that fosters growth and development
  • The opportunity to work with a reputable hospitality brand, committed to excellence and customer satisfaction

Please note that availability to work a variety of shifts, including weekends and public holidays, is essential.



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