Customer Experience Specialist
20 hours ago
Oaks Hotels is a dynamic hospitality provider seeking an exceptional Customer Experience Specialist to deliver world-class service and drive customer satisfaction.
About the Role:
The ideal candidate will possess a genuine passion for delivering outstanding customer experiences, ensuring seamless interactions from check-in to check-out. As a key representative of Oaks Hotels, this individual will embody the company's values and foster long-term relationships with guests.
Key Responsibilities:
- Welcome and greet guests warmly, setting the tone for their stay
- Communicate effectively, addressing queries and concerns in a professional manner
- Manage bookings efficiently, ensuring smooth operations
- Provide personalized assistance throughout the guest's stay, exceeding expectations
Requirements:
- Previous experience in a hotel or customer-facing environment
- Exceptional written and verbal communication skills, with the ability to tailor messages to diverse audiences
- Outstanding customer service skills, coupled with a positive attitude and eagerness to learn
- Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities
- Professional presentation, including a clean and polished appearance
What We Offer:
- A competitive estimated salary of $55,000 - $65,000 per annum, commensurate with experience
- A dynamic and supportive work environment that fosters growth and development
- The opportunity to work with a reputable hospitality brand, committed to excellence and customer satisfaction
Please note that availability to work a variety of shifts, including weekends and public holidays, is essential.
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