Customer Service Supervisor

3 months ago

Manly, Australia Manly Bowling Club Full time

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. 

 

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. 

 

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT. 

 

ABOUT THE ROLE

We are currently searching for a motivated and enthusiastic Customer Service Supervisor who is eager to take their career to the next level and oversee operations across our venue, Manly Bowling Club, on a permanent part-time basis.

 

As a Customer Service Supervisor, you will be responsible for overseeing all day-to-day operations to ensure a smooth operation whilst demonstrating a commitment to ensuring memorable moments are created for all.

 

Your key duties will include but not limited to the following:

  • Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
  • Assisting with coaching, development and performance management of our staff
  • Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
  • Promote continuous improvement of our service delivery
  • Attend and manage customer complaints and issues that arise
  • Ensuring our customers’ needs are met
  • Assist with compliance requirements by accurately updating reports in Risk Manager
  • Manager

 

ABOUT YOU

To be successful for this role, you should have the following:

  • Minimum 3-years experience in a similar role
  • Hold a current NSW RSA & RCG competency certificate
  • Certificate IV in Hospitality or equivalent (desirable)
  • Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
  • Proven track record in delivering exemplary customer service
  • Ability to lead and coach a team
  • Immaculate grooming and presentation
  • Attentive, empathetic and compassionate
  • Excellent time management skills
  • Availability to work a flexible roster that includes days, nights, weekends and public holidays

 

OUR BENEFITS

  • Be an integral part of Australia’s largest group of registered clubs
  • Discounted meals
  • Supportive and inclusive team and culture
  • Uniforms provided

 

 WHY MOUNTIES?

We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

 

GROUP WINNER OF:

Western Sydney Business Awards – Employer of Choice 2020

Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020

Clubs NSW – Clubs and Community Award for Emergency Services 2023

 

If this role sounds like you, apply today and don’t miss out on this exciting opportunity.

  • Customer Service Supervisor

    1 month ago

    Manly Vale, Australia Manly Bowling Club Full time

    {"title": "Customer Service Supervisor", "description": "About the RoleWe are seeking a motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.As a Customer Service Supervisor, you will be responsible for ensuring a smooth operation, demonstrating a commitment to creating...

  • Customer Service Supervisor

    1 month ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.Key ResponsibilitiesEnsure compliance with relevant regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.Assist with...

  • Customer Service Supervisor

    3 weeks ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.As a key member of our team, you will be responsible for ensuring a smooth operation, delivering exceptional customer experiences, and promoting a culture of continuous...

  • Customer Service Supervisor

    1 month ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.Key ResponsibilitiesEnsure compliance with relevant regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.Assist with coaching,...

  • Customer Service Supervisor

    2 weeks ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.As a key member of our team, you will be responsible for ensuring a smooth operation, delivering exceptional customer experiences, and promoting a culture of continuous...

  • Customer Service Supervisor

    3 weeks ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.As a key member of our team, you will be responsible for ensuring a smooth operation, delivering exceptional customer experiences, and promoting a culture of continuous...

  • Customer Service Supervisor

    4 weeks ago

    Manly Vale, Australia Manly Bowling Club Full time

    About UsAt Manly Bowling Club, we're a community-driven organization that values Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we exist to improve the lives of our members, who number over 250,000 across various industry sectors.About the RoleWe're seeking a motivated and enthusiastic Customer Service Supervisor...

  • Customer Service Supervisor

    3 weeks ago

    Manly Vale, Australia Manly Bowling Club Full time

    About UsAt Manly Bowling Club, we're a community-driven organization that values Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we exist to improve the lives of our members, who number over 250,000 across various industry sectors.About the RoleWe're seeking a motivated and enthusiastic Customer Service Supervisor...

  • Customer Service Supervisor

    3 months ago

    Manly, Australia Manly Bowling Club Full time

    **ABOUT US** Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical,...

  • Customer Service Supervisor

    3 months ago

    Manly, Australia Manly Bowling Club Full time

    Manly NSWABOUT USMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical,...

  • Customer Service Team Supervisor

    5 months ago

    North Manly, Australia Naked Wines Full time

    **Here’s a bit about us**: Naked Wines is transforming the wine industry, providing independent wine enthusiasts with a smart and informed choice. We support independent winemakers upfront, enabling us to offer exclusive wines at unbeatable prices and tap into a vast market. We have a community of passionate customers, known as Angels, who empower gifted...

  • Retail Supervisor

    5 months ago

    Manly, Australia Lifeline Northern Beaches Full time

    **ABOUT US** Lifeline Northern Beaches (LLNB) is a highly respected organisation whose purpose is to create connection with people in crisis and empower individuals and communities to be safe from suicide. LLNB is part of the wider Lifeline movement. With over two million Australians each year estimated as experiencing high or very high levels of...

  • Retail Supervisor

    4 months ago

    Manly, Australia Lifeline Northern Beaches Full time

    **ABOUT US** Lifeline Northern Beaches (LLNB) is a highly respected organisation whose purpose is to create connection with people in crisis and empower individuals and communities to be safe from suicide. LLNB is part of the wider Lifeline movement. With over two million Australians each year estimated as experiencing high or very high levels of...

  • Customer Service Manager

    2 months ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our venue, Manly Bowling Club, on a permanent part-time basis.As a Customer Service Supervisor, you will be responsible for ensuring a smooth operation, demonstrating a commitment to creating memorable moments for our customers, and promoting...

  • Customer Service Manager

    2 months ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our venue, Manly Bowling Club, on a permanent part-time basis.As a Customer Service Supervisor, you will be responsible for ensuring a smooth operation and creating memorable moments for our customers.Key ResponsibilitiesCompliance and Risk...

  • Customer Service Operations Manager

    4 days ago

    Manly Vale, Australia Manly Bowling Club Full time

    About UsAt Manly Bowling Club, we value Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organisation owned by its members, we exist to improve the lives of our members.We have over 250,000 members who use our services across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied...

  • Housekeeping Supervisor

    4 months ago

    Manly, Australia M GALLERY Full time

    Company Description Why work with Manly Pacific and Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s...

  • Food and Beverage Service Supervisor

    7 days ago

    Manly Vale, Australia Accor Full time

    Job Summary:We are seeking a highly skilled Food and Beverage Service Supervisor to join our team at Manly Pacific, an Accor hotel. As a key member of our hospitality team, you will be responsible for ensuring the efficient operation of our food and beverage service function, providing exceptional customer service, and maintaining the highest standards of...

  • Bar Supervisor

    1 month ago

    Manly, Australia El Camino Full time

    A team of creative thinkers and culinary go-getters, we are the curators of extraordinary dining experiences and exceptionally good times. **AT PACIFIC CONCEPTS WE’RE IN THE BUSINESS OF CREATING EXTRAORDINARY EXPERIENCES AND THAT INCLUDES THE WORK-LIFE EXPERIENCE.** From our chefs to our restaurant managers, our casual employees to our salaried staff,...

  • Bar Supervisor

    5 months ago

    Manly, Australia El Camino Full time

    A team of creative thinkers and culinary go-getters, we are the curators of extraordinary dining experiences and exceptionally good times. AT PACIFIC CONCEPTS WE’RE IN THE BUSINESS OF CREATING EXTRAORDINARY EXPERIENCES AND THAT INCLUDES THE WORK-LIFE EXPERIENCE. From our chefs to our restaurant managers, our casual employees to our salaried staff, and...