Retail Customer Experience Specialist

1 day ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,800
Customer Service Reviewer

Gain experience in evaluating store performance and customer service standards by posing as a customer and completing surveys about your experience.

This role involves visiting retail outlets, making detailed observations, and reporting back on store presentation, service, selling skills, and cleanliness. Ideal candidates have an eye for detail, good memory, reliable, great communication skills, and access to the internet.

The number of assignments depends on your availability, ability to complete tasks, location, willingness to travel, flexibility, and reliability. Surveys can take from 10 minutes to 1 hour to complete.

Key Responsibilities:
  • Visit retail outlets and pose as a customer to make observations about the store environment, customer service, and product knowledge.
  • Complete surveys online about your experience, providing feedback on store presentation, service, and sales skills.
  • Report back to the team with detailed findings, highlighting areas of excellence and opportunities for improvement.
Requirements:
  • Excellent observation and communication skills.
  • Ability to work independently and as part of a team.
  • Good time management and organizational skills.
  • Access to the internet and basic computer skills.
Benefits:
  • Flexible working hours.
  • Opportunity to gain experience in customer service evaluation.
  • Contribute to improving retail outlet standards.


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