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Front Desk Representative

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Darwin, Northern Territory, Australia beBeeGuestService Full time $40,000 - $55,000
Job Overview

A key member of our Front Office Team, the Guest Service Agent plays a vital role in delivering exceptional guest experiences from check-in through check-out and ensuring seamless audit processes are completed as required.

Responsibilities
  • Prioritize guest queries to achieve positive outcomes in a timely and efficient manner
  • Ensure a smooth reception experience for guests, including check-in/check-out and completing necessary audit procedures
  • Maintain open communication with the Guest Service Manager regarding relevant feedback from guests and other departments
  • Demonstrate unwavering commitment to customer service at all times
  • Attend relevant training courses and assist in developing the Night Team's skills and knowledge
  • Develop a comprehensive understanding of hotel room categories, rates, packages, promotions, and product knowledge essential for daily tasks
  • Maximize room occupancy and utilize up-selling techniques to promote hotel services and facilities
  • Follow established procedures for accepting foreign currencies, credit cards, and cash in accordance with hotel credit policy
  • Comply with hotel security, fire regulations, and health and safety legislation
  • Operate within hotel policies and procedures when using front-of-house equipment and property management systems
  • Adhere to company brand standards
  • Collaborate with other departments as needed
Requirements
  • Previous experience in a customer-focused industry
  • Positive attitude and strong communication skills
  • Unwavering dedication to delivering exceptional customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with attention to detail
  • Ability to multitask while maintaining a positive attitude during guest interactions
  • Professional demeanor emphasizing hospitality and guest service
  • Capacity to work independently and as part of a team
  • Competent IT proficiency
Benefits

Hilton is a leading global hospitality company offering luxurious full-service hotels and resorts. We strive to provide exceptional guest experiences across our brands, unifying our team under the vision 'to fill the earth with the light and warmth of hospitality.'