Client Experience Director
4 weeks ago
About Us
Sprint People, a leading player in the interior design and renovation space, is seeking an experienced Client Experience Director to lead our sales team.
Key Responsibilities:
- Lead a high-performing retail team of 6 to deliver exceptional customer experiences across both shopfloor and online appointments.
- Develop and implement strategies to enhance team performance, drive sales growth, and improve customer satisfaction.
- Collaborate with the Senior Leadership Team to bring innovative ideas and memorable experiences to life for customers.
- Run daily operations, including setting targets, evaluating team performance, and identifying areas for improvement.
- Work closely with the online team to ensure seamless service levels and experiences are translated to online customers.
- Develop and execute post-sales care and customer service initiatives to exceed customer expectations.
About the Role
This is a senior management position that requires at least 5+ years of management experience within a retail/customer-facing environment. The ideal candidate will have a strong track record of creating exceptional customer experiences, a proven leadership style, and the ability to drive results through innovation and technology.
What We Offer
A competitive salary of $120k-$140k plus superannuation, a dynamic work environment, and opportunities for professional growth and development.
-
Strategic Media Director
2 weeks ago
Sydney, New South Wales, Australia Client Full timeOverviewWavemaker is a global media agency that believes there is always a better way to grow. Our mission is to positively provoke growth for our clients, people, and partners by shaping decisions and experiences through media, content, and technology.We are part of GroupM and WPP, the largest media buying alliance and marketing communications group in the...
-
Strategic Client Experience Director
4 weeks ago
Sydney, New South Wales, Australia AECOM Full timeAbout the RoleWe are seeking a Strategic Client Experience Director to champion a client-centric culture, supporting teams to consistently deliver outstanding client experiences that align with our strategic goals.This role will partner with the Head of Client Experience to design and execute strategies to elevate the client experience at every stage of the...
-
Client Director
2 months ago
Sydney, New South Wales, Australia Wavemaker Full timeJob Title: Client DirectorAbout the Role:We are seeking a highly skilled and experienced Client Director to join our team at Wavemaker. As a key point of contact for our clients, you will be responsible for developing strong communication recommendations across all channels, paid, owned, and earned. Your goal will be to drive and lead a successful client...
-
Marketing Growth Strategist
3 weeks ago
Sydney, New South Wales, Australia Client Full timeUnlock Career Growth as a Marketing Growth StrategistWe are seeking an experienced and driven Marketing Growth Strategist to join our team. As a key member of our client-facing team, you will be responsible for developing and executing marketing strategies that drive business growth and profitability.In this role, you will work closely with our clients to...
-
Sydney, New South Wales, Australia Travel Trade Recruitment Full timeRole OverviewWe are seeking an experienced Executive Director of Global Operations and Client Experience to drive performance excellence in handling client requests, solving logistics challenges, and ensuring that all client service level agreements (SLAs) are met or exceeded.The ideal candidate will be a results-driven individual with a strong background in...
-
Digital Experience Director
3 weeks ago
Sydney, New South Wales, Australia Resolution Digital Full timeAbout UsAt Resolution Digital, we're a full-service digital agency that pushes the boundaries of digital to deliver remarkable results. Our mission is to deliver exceptional digital experiences and drive business outcomes for our clients.Experience Account Director RoleWe're seeking an experienced Digital Experience Director to lead our team in implementing...
-
Executive Client Growth Director
2 weeks ago
Sydney, New South Wales, Australia Budage Pty Limited Full timeThe role is a key position within Budage Pty Limited, overseeing the development and management of the firm's client relationships.As an Executive Client Growth Director, you will be responsible for leading a portfolio of key clients, working with dedicated relationship partners and stakeholder teams to maintain and build these relationships. You will also...
-
Client Leadership Director
1 month ago
Sydney, New South Wales, Australia M&C Saatchi Full timeAbout the RoleWe are seeking a highly experienced Client Leadership Director to lead our biggest financial services client. As a key member of our team, you will be responsible for managing relationships with key client contacts and overseeing their day-to-day communications requirements.The ideal candidate will have a deep understanding of the client's...
-
Strategic Client Director
4 weeks ago
Sydney, New South Wales, Australia Havas Media AG Full timeAbout Host/Havas">We are a leading agency network seeking a Strategic Client Director to join our growing team in Sydney.">Our creative and digital offering is world-class, with clients looking to us for innovative solutions across multiple marketing disciplines. We have a strong track record of delivering superior results through cut-through creativity and...
-
Strategic Client Experience Director
4 weeks ago
Sydney, New South Wales, Australia AECOM Full timeAECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.Job OverviewWe're seeking a Sr. Client Experience Partner to partner with the Head of Client Experience to champion a client-centric culture,...
-
Senior Client Solutions Director
2 weeks ago
Sydney, New South Wales, Australia GLG Full timeAbout the RoleWe are seeking a Senior Client Solutions Director to lead our Public Equity Client Solutions team in Sydney. As a key member of our leadership team, you will be responsible for driving business growth, exceeding commercial targets, and developing high-value engagements with clients.
-
Marketing Director for Client Growth
2 weeks ago
Sydney, New South Wales, Australia Wavemaker Full timeJob DescriptionWe are seeking a Marketing Director for Client Growth to join our team at Wavemaker.About WavemakerWavemaker is a leading media agency that believes there is always a better way to grow. We are part of GroupM and WPP, the largest media buying alliance and marketing communications group ranked #1 in the world. Our team is passionate about...
-
Strategic Client Growth Director
2 weeks ago
Sydney, New South Wales, Australia dentsu Full timeJob Overview:The Strategic Client Growth Director will play a pivotal role in driving the growth and success of our clients, utilizing their expertise in media buying and leadership skills to lead a high-performing team. This position requires a strong understanding of the media industry and the ability to develop and execute strategies that meet client...
-
Director of Operations and Client Services
4 weeks ago
Sydney, New South Wales, Australia Mindshare Full timeAbout the RoleAs a key member of our team, the Operations Director will be responsible for overseeing the day-to-day administrative and operational functions within client teams. This role requires a strong understanding of internal, client, and creative agency processes, as well as media terminology across channel planning, reporting, and trading.Key...
-
Executive Director of Client Services
3 weeks ago
Sydney, New South Wales, Australia State Street Corporation Full timeCompany OverviewState Street Corporation is a leading global custodian bank, asset manager and asset intelligence company. With over two centuries of experience, we provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.About the RoleWe are seeking an experienced Executive Director of...
-
Event Experience Director
3 weeks ago
Sydney, New South Wales, Australia Merivale Full timeAbout the RoleWe are seeking an experienced and accomplished Event Experience Director to lead our high-end venue, focusing on delivering exceptional service and creating unforgettable experiences for our discerning clientele.Reporting directly to the General Manager of the Establishment precinct, you will be responsible for managing each space from end to...
-
Client Director for Credit Solutions
1 month ago
Sydney, New South Wales, Australia Aon Full timeJob Title:Client Director for Credit SolutionsJob Description:As a Client Director for Credit Solutions, you will be responsible for delivering exceptional client service and developing innovative solutions to drive business growth. This role requires a strong understanding of credit products, including trade credit, surety, and structured credit.Key...
-
Senior Experience Product Director
4 weeks ago
Sydney, New South Wales, Australia Resolution Digital Full timeExperience Account DirectorWe are Resolution Digital, a full-service digital agency that delivers remarkable results. Our mission is to push the boundaries of digital and create exceptional customer experiences.Due to client wins and internal growth, we're expanding our team with exciting new opportunities. As an Experience Account Director, you'll play a...
-
Digital Experience Director
4 weeks ago
Sydney, New South Wales, Australia Resolution Digital Full timeWe are Resolution, a leading digital agency that delivers exceptional results for our clients.Job DescriptionThe Digital Experience Director is responsible for driving the development and growth of our digital experience product.You will lead a high-performing team of managers and collaborate with our national product leads to implement a unified approach...
-
Client Services Director
1 month ago
Sydney, New South Wales, Australia Captify Technologies Ltd Full time**Unlock Your Potential at Captify**Captify Technologies Ltd is seeking a highly motivated and results-driven Client Services Director to lead our Australia team. In this exciting role, you will be responsible for developing and implementing strategies to drive growth and revenue for our clients.As a key member of our team, you will work closely with our...