Client Experience Director

4 weeks ago


Sydney, New South Wales, Australia Sprint People Full time

About Us

Sprint People, a leading player in the interior design and renovation space, is seeking an experienced Client Experience Director to lead our sales team.

Key Responsibilities:

  • Lead a high-performing retail team of 6 to deliver exceptional customer experiences across both shopfloor and online appointments.
  • Develop and implement strategies to enhance team performance, drive sales growth, and improve customer satisfaction.
  • Collaborate with the Senior Leadership Team to bring innovative ideas and memorable experiences to life for customers.
  • Run daily operations, including setting targets, evaluating team performance, and identifying areas for improvement.
  • Work closely with the online team to ensure seamless service levels and experiences are translated to online customers.
  • Develop and execute post-sales care and customer service initiatives to exceed customer expectations.

About the Role

This is a senior management position that requires at least 5+ years of management experience within a retail/customer-facing environment. The ideal candidate will have a strong track record of creating exceptional customer experiences, a proven leadership style, and the ability to drive results through innovation and technology.

What We Offer

A competitive salary of $120k-$140k plus superannuation, a dynamic work environment, and opportunities for professional growth and development.



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