Strategic Client Growth Professional

1 day ago

Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $150,000

About this Role

We are seeking an experienced Client Success Manager to support our Sales team in a key geographic area. The successful candidate will be responsible for nurturing strategic customer relationships, achieving revenue targets, and identifying new opportunities for growth.

Key Responsibilities:

  • Nurture key customer base, ensuring they continually see the value of our solutions
  • Achieve revenue targets within defined territory, by identifying new opportunities, as well as taking advantage of opportunities provided by data analytics
  • Identify and close new opportunities in CRM systems, protecting existing customer relationships, by selling solutions not products to achieve revenue targets
  • Ensure uptake of additional advertising products by all customers and drive strategic growth initiatives
  • Identify gap fill projects to ensure target achievement
  • Ability to plan strategically with quarterly and annual planning critical to role
  • Territory planning and management
  • Ensure coverage of all customers every quarter
  • Identify sales opportunities for other related services, e.g. media, developer etc and engage specialist resources as required to achieve the revenue targets
  • Create dependence on agencies and agents on the services and training provided by us
  • Develop a systematic approach to the education and training of customers within designated territory, by ensuring that all customers can sell our solutions to vendors including principals, agents, property managers, marketing, and admin support
  • Ensure maximum customer participation at sponsored events, training, competitions, and Advantage program
  • Minimise customer downgrades and cancellations (office closures excluded)
  • Actively promote the use of our services, tools, and resources across the customer base
  • Ensure that the quality of listings meets the acceptable standards
  • Ensure relevant performance data and analysis reporting is delivered to customers in a timely and convenient manner

About You

  • You will have proven experience in account management, sales, and customer success, with evidence of achieving sales targets essential
  • Knowledge of property and marketing methods helpful
  • Advertising and online experience highly desirable
  • Intermediate Microsoft Office skills
  • Previous use of CRM systems, CRM would be highly advantageous
  • You look at challenging situations through a solutions-focused lens
  • You are a driven customer success professional focused on delivering exceptional results
  • You are tech savvy with a passion for digital media and technology
  • You are resilient and able to drive difficult conversations with a thought out and measured approach
  • You are able to work autonomously but still enjoy working as part of a collaborative team
  • You have a genuine ability to adapt to changing priorities and circumstances
  • You can work productively & remotely in a fast paced and agile environment

What We Offer

  • A flexible and hybrid approach to working
  • Flexible parental leave offering for primary and secondary carers
  • Programs to support mental, emotional, financial and physical health & wellbeing
  • A culture that values volunteering, community involvement, and social responsibility
  • Hack Days so you can bring your big ideas to life
  • Recognition programs because hard work should never go unnoticed

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