Senior Claims Manager
7 days ago
At Allianz Australia, we take pride in being a premier insurance and asset management organization, with a workforce that reflects the diversity of our society. Our commitment to our clients drives us to recruit exceptional talent, ensuring we are prepared to support our customers, partners, and the community when they need us the most.
We provide an inclusive workplace where every individual feels valued, fostering a culture of continuous learning, professional growth, and global opportunities. Be part of a team that encourages innovation, inspires creativity, and contributes to significant societal issues such as climate change and mental health.
Together, let's build a brighter future for all.
Role OverviewThe primary objective of this position is to oversee a portfolio of claims, delivering exceptional claims management services aimed at achieving optimal return-to-work outcomes while complying with service standards and regulatory requirements.
Key Responsibilities- Maintain high customer service standards and take ownership of resolving issues and complaints promptly.
- Ensure regular communication with clients and stakeholders, keeping them informed throughout the claims management process and aware of their responsibilities.
- Proactively manage claims with a focus on strategic collaboration and effective case management, identifying and addressing barriers to return-to-work and health outcomes.
- Collaborate with the Team Manager and specialists to provide guidance and support to team members as needed.
- Contribute to achieving business objectives and participate in departmental initiatives as required.
- Experience in a claims or customer service role, preferably within the insurance sector, with knowledge of allied health practices.
- Demonstrated passion and capability to deliver high-quality services and positive client experiences.
- Proven technical proficiency with various systems, software, databases, and communication tools.
- Strong organizational skills with the ability to prioritize tasks and manage competing demands effectively.
- Ability to identify, manage, and escalate conflicts to ensure timely and effective resolutions.
- Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.
- Be part of a leading team with significant market share and extensive staff expertise.
- Access to national support from the Underwritten team.
- Experience a growing team with positive changes, including automation and investment in resources.
- Participate in a modernization initiative with substantial investments in technology and innovation.
- Opportunities for professional development and career advancement both locally and nationally.
- Join a supportive and open-minded team focused on achieving positive customer outcomes.
- Enjoy a welcoming workplace that encourages authenticity and individuality.
- Benefit from a company committed to work/life balance and flexible working arrangements.
- Access over 10,000 on-demand learning resources to enhance your career development.
- Enjoy discounts across various retail, technology, and travel brands, along with health and wellness offers.
- Participate in financial wellness initiatives, including discounted insurance products and superannuation matching.
- Take advantage of the Employee Share Purchase Program to own a stake in your employer.
At Allianz Australia, we value the unique contributions of every individual. We are dedicated to creating an equitable workplace that embraces diversity and inclusion, where individuals of all backgrounds are not only welcomed but celebrated for their unique perspectives and talents. Our commitment is to cultivate an environment where everyone can thrive, grow, and contribute to our collective success.
Support and AdjustmentsIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential discussion.
Let's work together to create a better tomorrow.
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