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Senior Claims Service Consultant
2 months ago
We're seeking a highly skilled Senior Claims Service Consultant to join our team at Allianz Australia. As a key member of our claims team, you'll be responsible for reviewing and identifying claims that don't fall within our policy scope, ensuring the correct outcome is achieved.
You'll work closely with stakeholders to discuss outcomes and dispute resolution, preparing and drafting documentation as needed. Your goal will be to develop strong customer relationships, understanding and meeting their needs to deliver a positive customer experience.
"}, {"Key Responsibilities": "
- Review and identify claims that don't fall within our policy scope
- Liaise with stakeholders to discuss outcomes and dispute resolution
- Prepare and draft documentation as needed
- Develop customer relationships to understand and meet their needs
- Maintain knowledge of insurance guidelines, legislation, and regulations
", "About You": "
- Demonstrated claims management experience in a complex customer service environment
- Ability to optimize business value by delivering high-quality services and positive customer experiences
- Technical knowledge of relevant insurance lines and associated legislation
- High attention to detail and technical proficiency with systems, software, and communication tools
- Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities
", "What's On Offer": "
- Be part of a team that's open-minded, supportive, and focused on customer outcomes
- A sense of belonging in the workplace, where you're welcomed and encouraged to bring your authentic self
- Access to on-demand learning resources and programs to support your career development
- Insurance products, deals, and discounts across a range of retail, tech, and travel brands
- Initiatives to support your financial wellness
", "About Allianz": "
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all backgrounds are valued for their perspectives and talents.
We're committed to fostering an environment where everyone can thrive, grow, and contribute to our collective success.
", "Adjustments and Support": "
If you require any support or adjustments to participate in our recruitment process, please don't hesitate to reach out.
", "Let's Care for Tomorrow": "
Join us at Allianz Australia and be part of a team that's dedicated to making a positive impact.
", "#J-18808-Ljbffr": "
", "en-US": "
", "lang_code": "en-US"}
