Customer Experience Director

7 days ago

Ipswich, Australia beBeeGuest Full time $100,000 - $120,000
Job Overview

The Guest Services Manager plays a pivotal role in crafting exceptional guest experiences.

Key Responsibilities
  • Lead the seamless operation of guest services.
  • Collaborate with various departments to elevate service levels.
  • Continuously innovate to exceed guest expectations.
  • Handle guest requests with precision and promptness.
  • Proactively seek new ways to enhance the guest journey.
  • Set the standard for service excellence.

The ideal candidate will inspire and empower the Guest Service team to represent our company values and culture, ensuring service excellence remains our top priority.

A sales culture within the department will be fostered, maximizing room and M&E sales while delivering exceptional guest experiences.

Other roles may refer to this position as Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, or Hotel Services Manager.

What We Offer

Our rewards package includes:

  • Annual Conference Event and Awards.
  • Robust career development opportunities and support for personal growth.
  • Attractive discounts across major retailers, restaurants, and events.
  • Complementary Employee, Family and Friends discounts in hotels across our portfolio and partner hotels worldwide.
  • 50% off food and beverage while staying in our hotels.
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
Requirements

To succeed in this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience.

We encourage applications from individuals of all backgrounds and abilities, aiming to create an inclusive workplace for everyone.

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