Senior Customer Experience Director

5 days ago

Ipswich, South Dakota, Australia beBeeCustomer Full time $120,000 - $160,000
Job Overview

You will play a pivotal role in leading Sales Operations and Customer Service activities across a diverse customer base. This is an exceptional opportunity to shape the customer experience, deliver on business plans, and inspire high-performing teams of Sales Support and Customer Service Executives.

You'll contribute to the wider operations strategy, champion transformation to reduce cost to serve, and ensure excellence in service delivery, compliance, and data accuracy.

You're a confident and collaborative leader who thrives on challenge, embraces change, and is passionate about creating outstanding customer outcomes.

Key Responsibilities:
  • Experience of managing complex products from concept through to delivery;
  • Exceptional understanding of smart generation as a supplier and within the market and trading sector;
  • Demonstrate knowledge around customer renewals, pricing activities, reporting, credit expiry, deemed rates, contract set up;
  • Proven experience in a change environment, implementing and embedding change;
  • Experience of delivering against short, medium, and long-term plans through people.
What Sets Us Apart?
  • Global Impact: With offices in various locations, you'll be part of a dynamic team with opportunities to explore new markets and make a difference on a global scale.
  • Flexible Working: Embrace the freedom to work from anywhere for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
  • Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

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