Customer Experience Specialist
4 days ago
We are seeking a customer experience specialist with strong sales support administration background to fill this role.
Main Responsibilities:- Ensure adherence to and compliance with safety principles, standards, policies, and procedures of the organization.
- Liaise with internal customers including sales teams to guarantee pricing offers align with standard price and contract structures and are processed accurately within designated time frames.
- Introduce new customers to our company, guiding them through the onboarding process to enhance customer experience quality.
- Collaborate with the commercial support team leader on initiatives applying continuous improvement principles to positively impact customer experience.
- Provide guidance and support to commercial team members ensuring pricing offers and maintenance comply with organizational policy and procedures.
- 3 years of experience in customer experience or support functions.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational skills.
- Able to multitask without compromising accuracy and follow tasks to completion.
- Able to work autonomously and as part of a dynamic team environment.
A range of benefits including hybrid work arrangement, on-site parking, paid parental leave, salary continuance insurance, employee assistance programs, and long-term career development opportunities locally and/or internationally.
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