
ICT Support Specialist
1 day ago
The ideal candidate will provide support to approximately 300 internal customers and be responsible for installing, maintaining, and supporting Windows desktop operating systems and software.
- Provide first-level phone support with patience and empathy.
- Install, maintain, and support Windows desktop operating systems and software.
- Troubleshoot network, printing, and hardware incidents via the telephone, remote desktop tools or site visit.
- Collect all required ticket data and ensure the data is accurate and complete.
- Provide high-quality customer service while ensuring Service Level Agreements are met.
- Participate as a member of the ICT Team.
- A minimum of one year's experience in an ICT service delivery environment.
- Knowledge of and experience supporting desktop hardware and software applications.
- A valid Queensland driver's license.
- Nine-day fortnight arrangement.
- Access to employee health and wellbeing programs.
- Fitness Passport: work out at local gyms for you and your family at a subsidised rate.
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