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Technical ICT Support Specialist

2 weeks ago


Gympie, Australia beBeeIT Full time $79,699 - $93,462
ICT Support Services Officer

We are seeking an experienced IT support professional to join our team as an ICT Support Services Officer. This role will provide a high level of service to internal customers.

Key Responsibilities:
  • Provide first-level phone support with patience and empathy.
  • Install, maintain, and support Windows desktop operating systems and software.
  • Troubleshoot network, printing, and hardware incidents via the telephone or remote desktop tools.
  • Communicate effectively with a diverse range of staff and stakeholders.
  • Collect accurate ticket data and ensure it is complete.
  • Actively participate as a member of the ICT Team.
Requirements:
  • Minimum 1 year's experience in an ICT service delivery environment.
  • Knowledge of and experience supporting desktop hardware and software applications.
  • Current Queensland 'C' Class driver's licence.
Why This Role Matters

This position plays a critical role in delivering quality ICT support services to our internal customers. You will be working closely with various teams to resolve technical issues and provide exceptional customer service.

If you have a passion for providing excellent service and resolving complex technical issues, this role may be the perfect fit for you.