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ICT Technical Specialist

3 weeks ago


Gympie, Australia beBeeSupport Full time $79,799 - $96,151
Job Title: ICT Support Services Officer

Are you an IT professional looking for a challenging role that requires excellent communication and problem-solving skills? We are seeking a highly motivated and experienced ICT Support Services Officer to join our team.

This full-time position involves providing high-level support to internal customers, including software and hardware installation, technical support, and troubleshooting. You will work on a roster basis, providing 24/7 support to our organisation.

Key Responsibilities:
  • Provide first-level phone support to Council users with patience and empathy.
  • Install, maintain, and support Windows desktop operating systems and software, troubleshoot network, printing, and hardware incidents via the telephone or remote desktop tools.
  • Collect all required ticket data and ensure the ticket data is accurate and complete, including resolutions and tasks.
  • Actively participate as a member of Council's ICT Team, participating in continuous improvement initiatives and delivering organisational goals.
Requirements:
  • Minimum 1 year's experience in an ICT service delivery environment.
  • Experience with ITSM tools and methodologies (e.g. ITIL).
  • Customer Service experience.
  • Knowledge of and experience supporting desktop hardware and software applications, including mobile device configuration and management.
  • Queensland 'C' Class driver's licence or above that is current and maintained.
What We Offer:
  • Nine-day fortnight.
  • Access to employee health and well-being programs.
  • Fitness Passport: work out at local gyms for you and your family at a subsidised rate.
  • Long service leave after seven years.
  • Generous superannuation scheme.
  • Salary packaging arrangements.