ICT Support Services Professional

2 days ago

Gympie, Australia beBeeSupport Full time $87,999
Job Overview

This varied and challenging role provides ICT support services to approximately 300 internal customers. The successful candidate will have a passion for technologies and how they can contribute to the team.

  • Provide first level phone support to Council users with patience and empathy.
  • Install, maintain, and support Windows desktop operating systems and software, troubleshoot network, printing, and hardware incidents via the telephone, remote desktop tools or should the need arise, a site visit.
  • Commitment to providing quality advice and service to clients, with an emphasis on communicating effectively with a diverse range of staff and stakeholders.
About the Role

The ICT Support Services Officer is responsible for delivering high levels of customer service while meeting Service Level Agreements. The successful candidate will actively participate as a member of Council's ICT Team, working within a rostered shift rotation covering business hours from 6:00 AM to 6:00 PM Monday to Friday.

  • Experience with ITSM tools and methodologies (e.g. ITIL and ServiceDeskPlus).
  • Customer Service experience.
  • Experience working with and troubleshooting end-user workstation environments and Microsoft Office 365.
Key Responsibilities

The key responsibilities of this role include:

  • Providing technical and help desk support to Council users.
  • Installing, maintaining, and supporting Windows desktop operating systems and software.
  • Troubleshooting network, printing, and hardware incidents via the telephone, remote desktop tools or site visits.
Benefits

Council offers a range of benefits to its employees, including:

  • Nine-day fortnight.
  • Access to employee health and well-being programs.
  • Generous superannuation scheme of up to 13 per cent.
What We Offer

Council offers a unique opportunity to work in a rapidly expanding region with a high quality of life. We are committed to providing our employees with the skills and knowledge needed to succeed in their roles.

  • Opportunities for career advancement.
  • A supportive and collaborative team environment.
  • Access to ongoing training and development opportunities.

  • Officer Ict Support Services

    5 days ago

    Gympie, Australia Gympie Regional Council Full time

    **Competitive annual salary commencing**at $79,699,**plus up to 13% superannuation.**: - **Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.** **About the Region** **Gympie is at the heart of a rapidly expanding region which stretches from rural valleys...

  • Officer ICT Support Services

    3 days ago

    Gympie, Australia Gympie Regional Council Full time

    Overview Officer ICT Support Services role at Gympie Regional Council. A varied and challenging role to provide support to approx. 300 internal customers.A varied and challenging role, that will provide support to approx. 300 internal customers. Competitive annual salary commencing at $79,699, plus up to 13% superannuation. Great range of additional...

  • Officer ICT Support Services

    3 days ago

    Gympie, Australia Gympie Regional Council Full time

    OverviewOfficer ICT Support Services role at Gympie Regional Council. A varied and challenging role to provide support to approx. 300 internal customers.A varied and challenging role, that will provide support to approx. 300 internal customers.Competitive annual salary commencing at $79,699, plus up to 13% superannuation.Great range of additional benefits,...

  • Officer ICT Support Services

    4 days ago

    Gympie, Australia Catholic Education Diocese of Rockhampton Full time

    OverviewGympie Regional Council has an exciting opportunity for an experienced IT support services professional to join our team on a full-time, permanent basis as our Officer ICT Support Services. This position is within our ICT Service Desk that works on a roster basis to provide continued support to our organisation between the hours of 6am and 6pm. The...

  • Officer ICT Support Services

    4 days ago

    Gympie, Australia Catholic Education Diocese of Rockhampton Full time

    OverviewGympie Regional Council has an exciting opportunity for an experienced IT support services professional to join our team on a full-time, permanent basis as our Officer ICT Support Services. This position is within our ICT Service Desk that works on a roster basis to provide continued support to our organisation between the hours of 6am and 6pm. The...

  • Officer ICT Support Services

    4 days ago

    Gympie, Australia Catholic Education Diocese of Rockhampton Full time

    OverviewGympie Regional Council has an exciting opportunity for an experienced IT support services professional to join our team on a full-time, permanent basis as our Officer ICT Support Services. This position is within our ICT Service Desk that works on a roster basis to provide continued support to our organisation between the hours of 6am and 6pm. The...

  • High Level ICT Support Professional Wanted

    3 days ago

    Gympie, Australia beBeeIctsupport Full time $90,000 - $105,000

    ICT Support Services OpportunityGympie Regional Council has an exciting opportunity for an experienced IT support services professional to join our team on a full-time, permanent basis as ICT Support Services Officer. This position is within our ICT Service Desk that works on a roster basis to provide continued support to our organisation between the hours...

  • Technical ICT Support Specialist

    2 days ago

    Gympie, Australia beBeeIT Full time $79,699 - $93,462

    ICT Support Services OfficerWe are seeking an experienced IT support professional to join our team as an ICT Support Services Officer. This role will provide a high level of service to internal customers.Key Responsibilities:Provide first-level phone support with patience and empathy.Install, maintain, and support Windows desktop operating systems and...

  • Technical ICT Support Specialist

    3 days ago

    Gympie, Australia beBeeSupport Full time $84,304 - $108,374

    Role OverviewWe are seeking a dedicated IT support professional to fill the position of Officer ICT Support Services. This role is an integral part of our ICT Service Desk, providing continuous support to our organisation between 6am and 6pm on a roster basis.Key ResponsibilitiesDeliver first-level phone support with patience and empathy.Install, maintain,...

  • ICT Technical Specialist

    17 hours ago

    Gympie, Australia beBeeSupport Full time $79,799 - $96,151

    Job Title: ICT Support Services OfficerAre you an IT professional looking for a challenging role that requires excellent communication and problem-solving skills? We are seeking a highly motivated and experienced ICT Support Services Officer to join our team.This full-time position involves providing high-level support to internal customers, including...