Chief Customer Outcomes Manager

1 week ago

Melbourne, Victoria, Australia beBeeSuccess Full time $80,000 - $120,000
Customer Success Role

The ideal candidate will be responsible for driving customer success frameworks in collaboration with a team of professionals.

Key responsibilities include working with clients to understand their requirements, building a framework to gather the right information, and creating a smooth onboarding experience.

Managing the overall onboarding experience for customers is also essential. This involves reporting to senior management and collaborating with other teams to ensure seamless delivery of products to clients.

The successful candidate will work closely with technical support teams to ensure accurate configuration and implementation of solutions as scoped with clients. Additionally, they will provide feedback to product development teams to ensure that client needs are met.

Strong people skills, a natural presentation style, and proactive identification of potential pitfalls or bottlenecks are essential for this role.

  • Strong interpersonal skills
  • Natural presentation style
  • Proactive issue identification
  • Track record of delivering results
  • Experience in start-up or consulting environments

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