Manager Outcomes

1 week ago

Melbourne, Victoria, Australia Ames Australia Full time

Employment | Little Collins Street (HQ) | Ongoing - Full-time
- Full-time Ongoing position, based at any of our NSW or VIC locations; to be negotiated
- Provide informed support and guidance on Outcomes Claims and the Claims process to the Workforce Australia Services (WAS) and Inclusive Employment Australia (IEA) Leadership team, Claims Officers, Mentors and subcontractors to ensure all outcome claims are submitted appropriately
- Annual salary is $100,790 + 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
The **Outcomes and Claims Manager** plays a key role in supporting and guiding the Workforce Australia Services (WAS) and Inclusive Employment Australia (IEA) teams—including leadership, Claims Officers, Mentors, and subcontractors—through the outcomes claims process. This position is primarily responsible for ensuring that only legitimate claims are submitted, supported by appropriate and compliant documentary evidence. It also oversees the timely and accurate submission of claims, promotes ongoing education and collaboration across employment services staff regarding claims procedures, and leads the Outcomes and Claims team to maintain high standards of compliance and performance.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Minimum of Diploma in Employment Services, Financial services, Business or similar; AND
- Minimum of 3 years' experience in managing multiple Employment programs including some leadership experience
- Sound understanding of the barriers and challenges faced by different client cohorts and ability to support employees in service delivery
- Ability to analyse, interpret and communicate documentary evidence
- Ability to demonstrate successful execution of claims process within Employment Contracts
- An understanding of audit processes and the provision of evidence required for internal and external audits
- Demonstrated ability to develop high performing teams, and to coach, mentor and manage employees effectively
- Strong interpersonal skills, including the ability to build and maintain relationships with internal and externalstakeholders as well as to influence and negotiate as part of resolving conflict around claims / claims process
- Makes good decisions based upon a mixture of analysis, wisdom, experience and judgement
- Obtains results by leading people through positivity and motivation
- High level verbal and written communication skills
- Business and financial acumen
- Time management and organisational skills
- Sound IT skills
- Understanding and appreciation of cultural diversity within the community
- Ability to navigate and respect different cultural norms and values
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

  • Manager Outcomes

    1 week ago

    Melbourne, Victoria, Australia AMES Australia Full time

    Employment | Little Collins Street (HQ) | Ongoing - Full-timeOverviewThe Outcomes and Claims Manager plays a key role in supporting and guiding the Workforce Australia Services (WAS) and Inclusive Employment Australia (IEA) teams—including leadership, Claims Officers, Mentors, and subcontractors—through the outcomes claims process. This position is...

  • Manager Outcomes

    1 week ago

    Melbourne, Victoria, Australia AMES Australia Full time $104,000 - $130,878 per year

    Employment | Little Collins Street (HQ) | Ongoing - Full-timeFull-time Ongoing position, based at any of our NSW or VIC locations; to be negotiatedProvide informed support and guidance on Outcomes Claims and the Claims process to the Workforce Australia Services (WAS) and Inclusive Employment Australia (IEA) Leadership team, Claims Officers, Mentors and...

  • Outcomes Director

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Part time $95,000 - $115,000

    Outcomes DirectorDeliver exceptional outcomes and mentorship to staff, driving person-centred care in the community.About UsWith over 50 years of experience in supporting people with disability, we uphold human rights and provide innovative service delivery models.Key ResponsibilitiesEnsure the safety and well-being of individuals, protecting them from...

  • Project Outcome Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeProject Full time $80,000 - $105,000

    Job OverviewThis is a project coordination role that requires delivering high-quality project outcomes and supporting the transformation journey.Main ResponsibilitiesCoordinate activities across large initiatives to ensure timely delivery without full project governance responsibilities.Track progress and report on work conducted by teams, maintaining...

  • Outcomes Lead

    2 weeks ago

    Melbourne, Victoria, Australia Melba Support Services Part time

    **Outcomes Lead - ISA - Perm Part Time**Are you ready to make a difference - Part time - 60 hours per 4-week roster.Melba Support Services are recruiting for an Outcomes Lead to join our Individual Support Arrangements team on a Part Time basis in our Lilydale office. You will work alongside an engaged, committed, and expert team to ensure the people we...

  • Chief Strategic Outcomes Manager

    6 days ago

    Melbourne, Victoria, Australia beBeeStrategy Full time $120,000 - $150,000

    Job DescriptionThe primary objective of this role is to drive outcomes for the organisation by resolving complex and ambiguous problems into strategic programs.As a key member of the leadership team, you will work closely with senior stakeholders across various departments to deliver strategic initiatives.This includes managing scope, timelines, risks,...

  • Account Coordinator

    3 days ago

    Melbourne, Victoria, Australia Capital Outcomes Full time $45,000 - $60,000 per year

    About Capital OutcomesCapital Outcomes is a fully integrated public relations, creative, and marketing agency specialising in financial services. We combine insight‑driven strategy with creative execution to deliver content that cuts through the noise, delivers dynamic distribution, and achieves high-quality engagement.We put our clients at the heart of...

  • Public Outcome Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeProject Full time $63,821 - $97,441

    Job OverviewThis role is ideal for a proactive and detail-oriented individual with a passion for improving public outcomes.Main Responsibilities:Coordinate project management activities, ensuring alignment with strategic goals and timelines.Develop project plans, schedules, and budgets to achieve business objectives.Provide expert guidance on project...

  • Behaviour Support Practitioner

    2 weeks ago

    Melbourne, Victoria, Australia Outcomes Lab Full time

    OverviewTitle: Clinical Neuropsychologist | Founder & Director @ Outcomes LabLocation: Melbourne, VIC (Mobile service)Employment Type: Full time or Part timeAbout usOutcomes Lab is a registered NDIS provider based in Melbourne. We are clinician led and provide psychology, neuropsychology, and positive behaviour support services. Our ethos is evidence with...

  • Behaviour Support Practitioner

    2 weeks ago

    Melbourne, Victoria, Australia Outcomes Lab Full time

    Overview Title: Clinical Neuropsychologist | Founder & Director @ Outcomes Lab Location: Melbourne, VIC (Mobile service) Employment Type: Full time or Part time About us Outcomes Lab is a registered NDIS provider based in Melbourne. We are clinician led and provide psychology, neuropsychology, and positive behaviour support services. Our ethos...