Administration Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $79,379 - $99,797
Job Title: Administration Support Specialist

About the Role:

We are seeking a highly organized and efficient individual to support our administration team as a casual administration officer. As a key member of our team, you will provide exceptional customer service to patients and clients, while maintaining discretion and confidentiality.

Key Responsibilities:

  • Provide exceptional customer service: Respond to patient inquiries, resolve issues promptly, and ensure high levels of customer satisfaction.
  • Book and manage outpatient appointments: Use our administration systems to book and manage appointments efficiently, minimizing waiting times for our patients.
  • Register and update patient details: Accurately register and update patient details in our iPM system, ensuring accurate and up-to-date records.
  • Invoice/receipt patients: Process invoices and receipts using Totalcare and HICAPS, ensuring prompt and accurate payment processing.
  • Maintain files and confidentially: Maintain accurate, current, and accessible files, while adhering to policies and procedures regarding confidentiality.

Required Skills and Qualifications:

  • Excellent communication skills: Possess high-level verbal and written communication skills to effectively interact with patients, clients, and colleagues.
  • Organizational and time management skills: Demonstrate ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
  • Technical skills: Proficient in administration systems, including Outlook, Word, and Excel, with ability to learn new systems quickly.
  • Customer service skills: Provide exceptional customer service, responding to patient inquiries and resolving issues promptly.

Benefits:

  • Salary packaging options: Increase your take-home pay with salary packaging options.
  • Training and professional development: Grow your career with access to training and professional development opportunities.
  • Wellbeing support: Access wellbeing support via Employee Assistance Program.
  • Health and wellbeing services: Enjoy access to health and wellbeing services.
  • Exclusive discounts: Receive exclusive discounts on dining, retail, travel, and accommodation.
  • Gym access: Stay active with discounted gym access.
  • On-site parking: Enjoy on-site parking at a discounted rate.

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