Incident Response Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCrisis Full time

Empowering Health Through Crisis Coordination

The role of Incident Management Coordinator plays a pivotal part in delivering high-quality clinical services to clients. Reporting to the Operations Supervisor - IM, this frontline position requires exceptional communication, strategic thinking, and negotiation skills to manage and coordinate incident management requests.

Key Responsibilities:

  • Coordinate intake, assessment, and resource allocation for Incident Management services.
  • Scope acute-care environments, crisis situations, and complex disaster events.
  • Strategically allocate clinical providers to incident management requests.
  • Oversee all administrative functions related to service delivery.
  • Gather sensitive customer information to provide optimal support.
  • Assess request urgency and assign qualified providers for timely intervention.
  • Manage competing priorities and urgent requests with high attention to detail and accuracy.
  • Demonstrate sensitivity, professionalism, and empathy in high-pressure crisis situations.

Requirements:

  • Proactive and resourceful individual with strong organizational skills.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Experience in incident management or crisis coordination is essential.
  • Exceptional written and verbal communication skills.
  • Strong strategic thinking and negotiation abilities.
  • Empathetic and professional when handling sensitive and high-pressure situations.

Benefits Include:

  • Access to internal Employee Assistance Program.
  • Wellbeing program initiatives.
  • Dynamic, positive team environment.

Our Team:

We are a people-focused, customer-first organization driven by our purpose to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes.

We value diversity and are committed to fair employment practices. Accommodation will be provided for applicants with disabilities as required during the recruitment process. The health and safety of our team, customers, and communities is paramount.

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