Innovative Incident Resolution Specialist

1 day ago

Brisbane, Queensland, Australia beBeeResolution Full time $10,000 - $124,480
Key Position Overview

We are seeking an experienced Incident Resolution Specialist to join our dynamic team. This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent problem-solving skills.

The successful candidate will be responsible for managing incoming requests related to application, network, and product services. They will also be expected to monitor AARNet infrastructure, network, and systems using provided solutions, and initiate basic troubleshooting for all logged events via the ticket system.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has experience working in a Service Desk or NOC environment.

Key Responsibilities
  • Triage and manage incoming requests related to application, network, and product services
  • Monitor AARNet infrastructure, network, and systems using provided solutions
  • Initiate basic troubleshooting for all logged events via the ticket system
  • Manage communications from customers, partners, suppliers, team members, and internal systems
  • Assist AARNet team members with application, network, and product-related problems when required
Required Skills and Qualifications
  • At least 2 years' experience in a Service Desk or NOC environment, or an equivalent combination of relevant experience and training
  • Understanding of network switching, routing, and transmission technologies
  • Experience in incident, service catalogue, knowledge management, change, and problem management
  • Ability to work collaboratively across physical locations
  • Demonstrated problem-solving and troubleshooting skills
What We Offer

AARNet is committed to diversity and providing equal opportunity to all. We offer a range of benefits, including competitive remuneration, superannuation, flexible work options, and a focus on wellbeing.

We believe that our employees are our greatest asset and we invest heavily in their development and growth. We offer opportunities for career advancement, training, and professional development.

In return for your hard work and dedication, you can expect a rewarding and challenging career with AARNet.

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