Senior Incident Management Specialist

19 hours ago

Brisbane, Queensland, Australia beBeeReliability Full time

Unlock your potential as a leader in incident management and drive enduring reliability across our products and services.

We're seeking an experienced Site Reliability Engineer to join our team. This role requires strong technical skills, excellent communication abilities, and a passion for building robust processes.

You will be responsible for owning the incident management process, providing expert leadership during critical outages, and advocating for the transformation to a world-leading SRE organization.

In this role, you will promote a customer-focused approach by addressing and mitigating global customer environment issues. You will also foster a culture of continuous learning and technical excellence within our SRE team.

Key responsibilities include developing scalable process frameworks and observability strategies, collaborating with product teams to analyze failures, and integrating insights to improve service reliability, scalability, and operational efficiency.

Requirements
  • Previous experience as a Site Reliability Engineer in an operations or engineering environment
  • Strong hands-on coding experience (preferably Python) and knowledge of software engineering best practices
  • Hands-on experience troubleshooting AWS hosted services
  • Networking knowledge and ability to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues
  • Strong communication (oral & written) skills including ability to translate technical issues/concepts into agreed actions
What We Offer

We offer a range of benefits to support your wellbeing and career development, including:

  • Paid leave to use however you'd like (plus statutory holidays)
  • Dedicated paid leave to care for your physical and mental wellbeing
  • Employee Assistance Program to access mental health care for you and your family
  • Health insurance, life insurance, and income protection
  • We'll do the best work of our lives together

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