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Hotel Operations Manager

2 months ago

Wolli Creek, Australia Novotel Full time
{"title": "Rooms Division Manager", "description": "Job Summary

We are seeking a highly skilled and experienced Rooms Division Manager to lead our Front Office and Housekeeping teams at Novotel Sydney International Airport hotel. As a key member of our management team, you will be responsible for ensuring the delivery of exceptional guest experiences and maximizing profitability.

Key Responsibilities
  • Manage the day-to-day operations of the Front Office and Housekeeping, ensuring seamless guest experiences and efficient operations.
  • Develop and implement strategies to improve guest satisfaction, revenue, and operational efficiency.
  • Lead and motivate a high-performing team, providing coaching, mentoring, and development opportunities.
  • Collaborate with other departments to ensure effective communication and seamless service delivery.
  • Monitor and analyze key performance indicators, making data-driven decisions to drive business growth.
Requirements
  • Senior Front Office Management experience, combined with excellent knowledge of Housekeeping, Revenue, and Engineering.
  • Strong understanding of Revenue and Reservations Management, with experience in Opera on Premise and Opera Cloud.
  • Demonstrated ability to coach, mentor, and develop teams.
  • Excellent time management skills and ability to work under pressure.
  • Flexible approach to adapting to guest requests and sound interpersonal and communication skills.
What We Offer
  • Opportunity to work in a quality environment with a talented team.
  • Heartist benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Accor Academy and Typsy.
  • Chance to develop your talent and grow within your property and across the world.
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