Guest Service Agent

4 months ago

Wolli Creek, Australia Lancemore Hotel Group Full time

**Showcase your customer service skills.**:

- ** Mentoring and a tailored career pathway to advance your career**:

- ** Exceptional location, close to public transport**:

- ** Great variety of staff discounts and benefits including a FREE "YOU" Day - get a paid day off for your birthday**:

- ** Multiple positions available**

Join a supportive, friendly Front Office Team delivering genuine hospitality and experience to our corporate and leisure travelers. CKS Sydney Airport is currently seeking two seasoned **Guest Service Agents **interested in progressing their career in hospitality

**ABOUT THE ROLE**:

- Be a key part of the guest experience, interacting wherever and whenever possible.
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system.
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability.
- Maintain accurate knowledge of all room rates and available packages.
- Ability to work autonomously with evening shifts an important part of this role.

**ABOUT YOU**:

- Have a desire to genuinely help people.
- Want to progress your career and work with us long-term
- Be YOUrself
- Previous experience in a similar role
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload.
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively.
- Commitment with flexibility to work mornings, evenings, overnights, weekends, and public holidays.
- Positive mindset and a can-do attitude.
- Full working rights in Australia essential to be considered for the role - NO Visa or Sponsorship opportunities are offered for this role.

**ABOUT US**:
**CKS Sydney Airport Hotel**

Located only 5 minutes from Sydney’s International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. Offering guests an alternative location to the CBD, the hotel provides the convenience of modern accommodation at an affordable price.

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on LinkedIn**

**Please contact General Manager (including your resume) for confidential discussion

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