Hotel Duty Manager

1 month ago

Wolli Creek, Australia NOVOTEL Full time
Job Description

We are looking for a  Hotel Duty Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will:

  • Manage and support the Front Office Team ensuring that guest expectations are met.
  • Manage the hotel operation in the absence of the General Manager.
  • Lead by example when attending to guest requests.
  • Take initiative to ensure that interactions with our guests are positive and productive.
  • Handle guest requests, inquiries and complaints professionally and promptly.
  • Ensure that procedures relating to Front Office are completed in line with agreed standards
  • Oversee and coordinate all arrivals and departures including special guests and VIP's.
  • Assist with check-in and check-out of guests, ensuring all procedures are adhered to.
  • Being responsible for the health and safety of all patrons, guests and staff members.

Qualifications

If this role interests you and you can demonstrate that you have:

  • 2-3 years full time experience in Front Office role is preferred.
  • Tertiary qualification in Hospitality Management or related discipline and or adequate work experience to substitute for qualification.
  • The ability to effectively lead and develop your team.
  • The ability to ask the right questions and listen intently to gather enough information to solve problems and resolve complaints.
  • Time management and multi-tasking skills.
  • High security awareness.
  • Outcome driven approach to performance and results.
  • Experience in Fidelio or Opera PMS.
  • Unlimited work rights in Australia.
  • Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.


Additional Information

What is in it for you

  • Learning & development opportunities.
  • Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
  • Onsite parking, duty meals, and free laundry.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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