Technical Customer Support Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $84,000 - $88,000
Customer Support Professional

We are seeking a skilled professional to provide exceptional customer support in Sydney. As a key member of our team, you will be responsible for delivering high-quality support to our clients, resolving technical issues, and ensuring their complete satisfaction.


About the Role

This is an exciting opportunity to work with cutting-edge technology in the Client Lifecycle Management space. Our ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong analytical mind.


Key Responsibilities
  • Provide technical support to customers via phone, email, or chat, resolving issues and responding to queries in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues and ensure seamless customer experiences.
  • Develop and maintain knowledgebase articles to support common customer requests.
  • Troubleshoot technical issues and drive them through to resolution within agreed Service Level Agreements (SLAs).
  • Work closely with development teams to identify and reproduce software defects and implement fixes.

Requirements
  • Demonstrate good understanding of SQL and ability to write basic SQL queries.
  • Have experience working in a Technical Customer Support environment.
  • Show strong analytical, problem-solving, and troubleshooting skills.
  • Be able to communicate clearly and effectively both verbally and in writing.
  • Show high level of self-motivation and desire to solve problems.

Benefits
  • Competitive salary range.
  • Private healthcare cover.
  • 23 days annual leave.
  • 3 company days.
  • Annual bonus opportunity.
  • Work From Home set-up allowance.
  • Extensive training programs.
  • Opportunity to work on cutting-edge Fintech products.
  • Defined training and role tracking.
  • Active sports and social club.

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