Technical Customer Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Tyro Payments Part time
Technical Customer Support Specialist (Part Time)

Overview

At Tyro Health, we're transforming the way Australian healthcare businesses manage payments and claims. We provide innovative EFTPOS and payment solutions that keep things moving seamlessly. Our Health Technical Support team is at the heart of this mission—helping our customers with technical support, troubleshooting, and expert guidance so they can focus on what matters most: their patients. As a Health Technical Support Specialist, you'll be the first point of contact for our customers, offering top-tier, omni-channel support to healthcare businesses across Australia.

Role details

Location: Sydney, NSW. Schedule: Monday to Friday, 10am to 2pm. This role is part of Tyro Health and supports our healthcare customers with payment facilities and claims expertise.

Responsibilities
  • Deliver prompt, friendly support to healthcare customers by phone and email
  • Guide customers on setting up their practice management software to integrate with our payment facilities and troubleshoot when things don't go according to plan
  • Troubleshoot payment and claiming issues for Medicare and Private Health Insurance and guide customers with confidence
  • Share feedback that helps us build better products and services
  • Stay ahead of industry updates and product enhancements so you can be the expert customers trust
  • Represent Tyro with positivity, professionalism and a genuine care for customer success
  • Accurately document all customer interactions and resolutions in Salesforce
Qualifications
  • Call centre background – experience handling inbound or outbound customer interactions, ideally within the payments, banking/finance, or healthcare industries
  • Understanding of healthcare claiming in Australia – familiarity with Medicare and Private Health Insurance (PHI) processes
  • Tech-savvy approach – confident using payments equipment and navigating CRM systems to support customer needs efficiently
  • Exceptional communication skills – both written and verbal, with the ability to simplify complex information for different audiences
  • A proactive, growth-oriented mindset – always looking for ways to improve, learn, and contribute beyond the basics
Nice to have
  • Experience in healthcare administration or processing patient claims
  • Familiarity with medical practice management software
  • Background in financial services or payment facilities/gateways
What's in it for you?
  • A mix of in-office and remote working
  • Learning and career development opportunities
  • 16 weeks paid primary carers leave
  • 12 weeks paid secondary carers leave
  • Annual team-based volunteer day
  • Birthday Leave
  • Power Up Day (Additional day of leave)
  • Weekly team social events, snacks, craft beer and wine, ping pong and video games
  • Taco Tuesdays
  • Mental health and wellness initiatives
  • Novated leasing

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