Technical Customer Support Specialist

Technical Customer Support Specialist
Location :Sydney, NSW (Hybrid)
About Us
At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.
We're building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.
We are scaling fast to meet unprecedented customer demand and we need exceptional talent to help us grow.
If you're ready to be part of a trailblazing company at the cutting edge of AI, this is the place for you.
The Role
We are hiring a Technical Customer Support Specialist to join our expanding team in Sydney, focused on transforming customer support for an AI-first world.
This role goes beyond ticket resolution.
You'll drive proactive support by building automation through agents, engaging our customer community, and developing educational content.
You'll be a key contributor to how Relevance AI supports customers at scale - delivering empathetic, technical, and efficient experiences.
You'll be joining a tight-knit team focused on reimagining the support craft: from traditional queues to building and managing AI agents, contributing to support ops processes, and amplifying customer education through content and community.
Your Impact
Work on 10 to 30 customer tickets daily, maintaining high empathy, clarity, and technical precision.
Build AI Agents that automate internal support processes and reduce repeat issues.
Create educational resources, including documentation, video walkthroughs, help articles, and community how-tos.
Engage in community support and enablement, contributing to forums, live sessions, and onboarding spaces.
Improve our support operations through involvement in release readiness, incident management, or voice-of-customer initiatives.
What We're Looking For
2–5 years experience in technical customer support or adjacent technical roles (e.g. Business Analyst, Support Ops).
Strong background in supporting SaaS platforms and working across multiple customer tiers (free to enterprise).
Hands-on familiarity with APIs, debugging, or some Python scripting.
You're not afraid to get technical, even if you're still learning.
Passionate about AI tools and how they can improve customer experience.
Experience building AI agents or prompt engineering is a major plus.
Excellent communication skills, capable of translating technical issues into customer-friendly solutions.
Comfortable working in a high-growth environment where speed, autonomy, and collaboration matter.
Bonus: interest in content creation, community building, or support operations projects.
Why Join Us?
Work at the forefront of AI with a nimble team that is constantly pushing boundaries.
We encourage and celebrate ideas that drive our mission forward.
We're guided by our five values: truth-seeking, being empathetic, putting the customer first, iterate extremely fast, and building memories.
We've set high standards in our high-trust, low-ego environment.
We hire exceptional people to do the best work of their lives.
In return, we reward our people with competitive salaries, equity stake, unparalleled professional growth, and career-defining opportunities.
Relevance AI is well-funded by leading investors, including Bessemer Venture Partners, Insights Partners, Peak XV, and King River Capital.
As an early team member, you'll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer.
We're laying the foundations now, and your ideas can help define what comes next.
Benefits
4 Weeks Annual Leave– Take time to recharge with 20 days of paid vacation
ESOP– Employee Stock Ownership Plan so you can grow with the company
AI Productivity Benefit– Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
Parental Leave– We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
Milestone Merch– Celebrate your work anniversaries with customised Relevance AI swag
Team Meals– Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches
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Quarterly Team Events– Build stronger connections through fun, meaningful team bonding experiences every quarter
Social Clubs– Share your hobbies and interests by joining or starting a club with your teammates.
A few clubs we already have are hiking, chess, and board game nights.
We also have a social committee you can join—new ideas are always welcome
Snacks & Drinks Galore– Stay energised with a wide selection of snacks and a fully stocked fridge of drinks in the office
Community Events– As the home of the AI workforce, we regularly host events featuring thought leaders, industry partners, and the wider community—right at our office, so you can join straight after work
Sonder EAP– Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program
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