
Technical Customer Support Specialist
1 day ago
Join to apply for the Technical Customer Support Specialist role at Relevance AI
Join to apply for the Technical Customer Support Specialist role at Relevance AI
Get AI-powered advice on this job and more exclusive features.
About Us
At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.
Location : Sydney, NSW (Hybrid)
About Us
At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.
We're building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.
We are scaling fast to meet unprecedented customer demand and we need exceptional talent to help us grow. If you're ready to be part of a trailblazing company at the cutting edge of AI, this is the place for you.
The Role
We are hiring a Technical Customer Support Specialist to join our expanding team in Sydney, focused on transforming customer support for an AI-first world.
This role goes beyond ticket resolution. You'll drive proactive support by building automation through agents, engaging our customer community, and developing educational content. You'll be a key contributor to how Relevance AI supports customers at scale - delivering empathetic, technical, and efficient experiences.
You'll be joining a tight-knit team focused on reimagining the support craft: from traditional queues to building and managing AI agents, contributing to support ops processes, and amplifying customer education through content and community.
Your Impact
- Work on 10 to 30 customer tickets daily, maintaining high empathy, clarity, and technical precision.
- Build AI Agents that automate internal support processes and reduce repeat issues.
- Create educational resources, including documentation, video walkthroughs, help articles, and community how-tos.
- Engage in community support and enablement, contributing to forums, live sessions, and onboarding spaces.
- Improve our support operations through involvement in release readiness, incident management, or voice-of-customer initiatives.
- 2–5 years experience in technical customer support or adjacent technical roles (e.g. Business Analyst, Support Ops).
- Strong background in supporting SaaS platforms and working across multiple customer tiers (free to enterprise).
- Hands-on familiarity with APIs, debugging, or some Python scripting. You're not afraid to get technical, even if you're still learning.
- Passionate about AI tools and how they can improve customer experience. Experience building AI agents or prompt engineering is a major plus.
- Excellent communication skills, capable of translating technical issues into customer-friendly solutions.
- Comfortable working in a high-growth environment where speed, autonomy, and collaboration matter.
- Bonus: interest in content creation, community building, or support operations projects.
- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.
- We're guided by our five values: truth-seeking, being empathetic, putting the customer first, iterate extremely fast, and building memories.
- We've set high standards in our high-trust, low-ego environment. We hire exceptional people to do the best work of their lives. In return, we reward our people with competitive salaries, equity stake, unparalleled professional growth, and career-defining opportunities.
- Relevance AI is well-funded by leading investors, including Bessemer Venture Partners, Insights Partners, Peak XV, and King River Capital.
- As an early team member, you'll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We're laying the foundations now, and your ideas can help define what comes next.
- 4 Weeks Annual Leave – Take time to recharge with 20 days of paid vacation
- ESOP – Employee Stock Ownership Plan so you can grow with the company
- AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
- Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
- Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag
- Team Meals – Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches
- ???? Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter
- Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. A few clubs we already have are hiking, chess, and board game nights. We also have a social committee you can join—new ideas are always welcome
- Snacks & Drinks Galore – Stay energised with a wide selection of snacks and a fully stocked fridge of drinks in the office
- Community Events – As the home of the AI workforce, we regularly host events featuring thought leaders, industry partners, and the wider community—right at our office, so you can join straight after work
- Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesSoftware Development
Referrals increase your chances of interviewing at Relevance AI by 2x
Sign in to set job alerts for "Customer Support Technician" roles.Sydney, New South Wales, Australia 2 weeks ago
Technical Support - Desktop Support - On-site SydneySydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 3 days ago
Technical Support - Desktop Support - On-site SydneySydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
North Sydney, New South Wales, Australia 17 minutes ago
St Leonards, New South Wales, Australia 1 day ago
Pemulwuy, New South Wales, Australia A$80,000.00-A$105,000.00 1 month ago
Sydney, New South Wales, Australia $60,000.00-$100,000.00 2 weeks ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 weeks ago
Mascot, New South Wales, Australia A$65,000.00-A$80,000.00 12 hours ago
Application Support Specialist (12 month fixed term contractor)Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia $70,000.00-$80,000.00 3 weeks ago
Pemulwuy, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
St Leonards, New South Wales, Australia 4 days ago
Auburn, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 months ago
Sydney, New South Wales, Australia 2 days ago
Padstow Heights, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 1 day ago
Campsie, New South Wales, Australia 22 hours ago
Technical Application Support SpecialistSydney, New South Wales, Australia 7 hours ago
Technical Services Specialist SD2 - RETS151SDSydney, New South Wales, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Technical Customer Support Specialist
3 weeks ago
Sydney, New South Wales, Australia Relevance AI Full timeTechnical Customer Support SpecialistLocation : Sydney, NSW (Hybrid)About Us At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.We're building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.We are scaling fast to meet...
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $85,000Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our customers.Assess and resolve complex technical issues in a timely mannerProvide top-notch customer service through multiple communication...
-
Technical Support Specialist
10 hours ago
Sydney, New South Wales, Australia beBeeCustomer Full timeTechnical Support Specialist Role">We are seeking an experienced Technical Support Specialist to join our team in Sydney. As a key member of our Customer Support function, you will be responsible for handling complex customer inquiries, providing guidance and expertise to other support team members, and collaborating with internal and external product...
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $75,000Unlock your career with a challenging and rewarding role as a Technical Support Specialist.Job Description:This is an exciting opportunity to work in a dynamic environment, providing technical support to customers and ensuring their needs are met. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical...
-
Technical Support Specialist
1 day ago
Sydney, New South Wales, Australia beBeeSupport Full time $110,000 - $155,000Job DescriptionWe are seeking a skilled Technical Support Specialist to troubleshoot and resolve customer technical issues.This role allows you to work independently and collaboratively with internal teams to deliver exceptional support.
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $105,000Job Opportunity: Technical Support SpecialistWe are seeking an experienced technical support specialist to join our team in Sydney, Australia. The ideal candidate will possess a strong understanding of information security protocols and practices.Key Responsibilities:Provide technical support activities as part of service delivery provision and/or projects...
-
Technical Support Specialist
10 hours ago
Sydney, New South Wales, Australia beBeeTechnical Full time $103,600 - $122,800Job Title: Technical Support SpecialistWe're looking for a skilled and detail-oriented individual to join our team as a Technical Support Specialist. This role involves owning, troubleshooting and solving customer technical issues.This position requires strong analytical skills, excellent communication abilities and a passion for delivering exceptional...
-
Technical Support Specialist
12 hours ago
Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $124,999Technical Support SpecialistThis role is perfect for a driven and skilled professional who excels at delivering exceptional customer experiences.Key Responsibilities:Owning, troubleshooting, and resolving customer technical issues.Requirements:Passionate about providing excellent customer support.Strong problem-solving skills with the ability to work...
-
Technical Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Jomablue Full timeJoin or sign in to find your next jobJoin to apply for the Technical Support Specialist role at JomablueJoin to apply for the Technical Support Specialist role at JomablueGet AI-powered advice on this job and more exclusive features.About UsJomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite...
-
Technical Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Jomablue Full timeJoin or sign in to find your next jobJoin to apply for the Technical Support Specialist role at JomablueJoin to apply for the Technical Support Specialist role at JomablueGet AI-powered advice on this job and more exclusive features.About UsJomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite...