Technical Customer Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeDesktop Full time $93,744 - $118,668
Desktop Support Role

We are seeking a skilled Desktop Support specialist to join our team. In this role, you will provide 2nd level support to a Federal Government customer.


Key Responsibilities
  • Provide high-level customer service throughout all communications with the end user.
  • Respond efficiently to all contacts in accordance with applicable Service Level Agreements, Operational Level Agreements and Key Performance Indicators.
  • Continue to record into the standard service management software, all activities performed as part of the management of all issues or queries worked on, up to and including closure.
  • Participate in team meetings to focus team on key activities of improvement, achieving weekly performance targets.

Requirements
  • Windows 7 and Windows 10 technical support expertise.
  • Thin and Thick client end user support experience.
  • Remote support of software and hardware capabilities.
  • Demonstrated understanding of ITIL principles is essential.
  • Able to liaise with multiple vendors, customers and stakeholders at a technical level.
  • Able to respond to client enquiries promptly, courteously and efficiently.
  • High-level written and verbal communication skills are required.
  • Demonstrated ability to use initiative and be able to manage your time effectively.

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