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Customer Service Representative

2 months ago

Bedford Park, South Australia Randstad Full time
{"title": "Customer Service Representative", "content": "Customer Service Representative

Randstad is seeking a skilled Customer Service Representative to join one of Australia's largest banks within their Contact Centre team at Bedford Park.

The core function of this role is to provide exceptional customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a culture and working environment unlike any other.

Key Responsibilities:

  • Manage inquiries for existing customers relating to customer mortgages
  • Act with urgency and respond to customer queries in a empathetic and professional manner
  • Deal with hardship calls and come up with solutions
  • Always look for new opportunities to delight our customers
  • Contribute to the development and continuous improvement of customer experience

Requirements:

  • A strong background in handling difficult calls or customers
  • High level of empathy and resilience
  • Professionalism and empathy when handling inbound and outbound calls
  • Proven examples of strong customer focus and dispute resolution
  • Possess high degree of attention to detail and accuracy
  • Ability to work a rotating roster between the hours of 8am-8pm Monday-Saturday

Benefits:

  • Enjoy the convenience of working close to home at Bedford Park with onsite parking
  • Competitive pay rate of $37.66
  • An exciting opportunity to work within one of Australia's largest banking institutes
  • Full-time hours provided, casual 9-month assignment with view to transition to permanent if you are the right fit for the role
  • Multiple exciting benefits and discounts

How to Apply:

If you feel your skills match the above criteria, please attach your CV in MS Word format to Emily Bridgland and click APPLY now. Please note only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

", "lang_code": "en-US"}