Customer Service Representative

7 days ago


Bedford Park, South Australia Randstad Full time

Randstad is seeking a skilled Customer Service Representative to join one of Australia's largest banks within their Contact Centre team at Bedford Park. As a key member of the team, you will provide exceptional customer service to all customers, primarily within the hardships space.

The core function of this role is to manage inquiries for existing customers relating to their mortgages, act with urgency and respond to customer queries in a professional manner, and deal with hardship calls to find solutions. You will also contribute to the development and continuous improvement of customer experience.

The ideal candidate will have a strong background in handling difficult calls or customers, high levels of empathy and resilience, and professionalism when handling inbound and outbound calls. They will also possess a high degree of attention to detail and accuracy, and be able to work a rotating roster between the hours of 8am-8pm Monday-Saturday.

Benefits include competitive pay, full-time hours, and multiple exciting benefits and discounts. If you feel your skills match the above criteria, please submit your CV in MS Word format to Emily Bridgland.



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