Customer Service Representative

3 weeks ago


Bedford Park, South Australia Randstad Full time

Key Responsibilities:

We are seeking a Customer Service Representative to provide excellent customer service to all customers, primarily within the hardships space.

Tasks:

  • Manage inquiries for existing customers relating to customers mortgages
  • Act with urgency and respond to customer queries in a empathetic and professional manner
  • Dealing with hardship calls and coming up with solutions
  • Always look for new opportunities to delight our customers
  • Contributing to the development and continuous improvement of customer experience

Requirements:

  • A strong background in handling difficult calls or customers
  • High level of empathy and resilience
  • Professionalism and empathy when handling inbound and outbound calls
  • Proven examples of strong customer focus and dispute resolution
  • Possess high degree of attention to detail and accuracy
  • Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday

What We Offer:

  • Enjoy the convenience of working close to home at Bedford Park with onsite parking
  • Competitive pay rate of $37.66
  • An exciting opportunity to work within one Australia's largest banking institutes
  • Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
  • Multiple exciting benefits and discounts


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