Customer Service Representative
3 weeks ago
Key Responsibilities:
We are seeking a Customer Service Representative to provide excellent customer service to all customers, primarily within the hardships space.
Tasks:
- Manage inquiries for existing customers relating to customers mortgages
- Act with urgency and respond to customer queries in a empathetic and professional manner
- Dealing with hardship calls and coming up with solutions
- Always look for new opportunities to delight our customers
- Contributing to the development and continuous improvement of customer experience
Requirements:
- A strong background in handling difficult calls or customers
- High level of empathy and resilience
- Professionalism and empathy when handling inbound and outbound calls
- Proven examples of strong customer focus and dispute resolution
- Possess high degree of attention to detail and accuracy
- Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday
What We Offer:
- Enjoy the convenience of working close to home at Bedford Park with onsite parking
- Competitive pay rate of $37.66
- An exciting opportunity to work within one Australia's largest banking institutes
- Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
- Multiple exciting benefits and discounts
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