Customer Service Representative

5 days ago

Bedford Park, South Australia Randstad Full time

Randstad is seeking a Customer Service Representative to join their Contact Centre team at a leading Australian bank in Bedford Park. As a key member of the team, you will be responsible for providing exceptional customer service to customers in the hardships space.

The ideal candidate will have a strong background in handling difficult calls or customers, high levels of empathy and resilience, and professionalism when handling inbound and outbound calls. They will also possess a high degree of attention to detail and accuracy, and be able to work a rotating roster between the hours of 8am-8pm Monday-Saturday.

Benefits of this role include competitive pay, full-time hours, and the opportunity to work with a dynamic and supportive team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply now.

Key responsibilities of this role include:

  • Managing inquiries for existing customers relating to customer mortgages
  • Acting with urgency and responding to customer queries in a empathetic and professional manner
  • Dealing with hardship calls and coming up with solutions
  • Always looking for new opportunities to delight our customers
  • Contributing to the development and continuous improvement of customer experience

Requirements for this role include:

  • A strong background in handling difficult calls or customers
  • High levels of empathy and resilience
  • Professionalism and empathy when handling inbound and outbound calls
  • Proven examples of strong customer focus and dispute resolution
  • Possess high degree of attention to detail and accuracy
  • Ability to work a rotating roster between the hours of 8am-8pm Monday-Saturday

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