Customer Service Representative
4 weeks ago
Randstad is seeking a Customer Service Representative to join their Contact Centre team at a leading Australian bank in Bedford Park. As a key member of the team, you will be responsible for providing exceptional customer service to customers in the hardships space.
The ideal candidate will have a strong background in handling difficult calls or customers, high levels of empathy and resilience, and professionalism when handling inbound and outbound calls. They will also possess a high degree of attention to detail and accuracy, and be able to work a rotating roster between the hours of 8am-8pm Monday-Saturday.
Benefits of this role include competitive pay, full-time hours, and the opportunity to work with a dynamic and supportive team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply now.
Key responsibilities of this role include:
- Managing inquiries for existing customers relating to customer mortgages
- Acting with urgency and responding to customer queries in a empathetic and professional manner
- Dealing with hardship calls and coming up with solutions
- Always looking for new opportunities to delight our customers
- Contributing to the development and continuous improvement of customer experience
Requirements for this role include:
- A strong background in handling difficult calls or customers
- High levels of empathy and resilience
- Professionalism and empathy when handling inbound and outbound calls
- Proven examples of strong customer focus and dispute resolution
- Possess high degree of attention to detail and accuracy
- Ability to work a rotating roster between the hours of 8am-8pm Monday-Saturday
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Customer Service Representative
4 weeks ago
Bedford Park, South Australia Randstad Full timeRandstad is seeking a skilled Customer Service Representative to join one of Australia's largest banks within their Contact Centre team at Bedford Park. As a key member of the team, you will provide exceptional customer service to all customers, primarily within the hardships space.The core function of this role is to manage inquiries for existing customers...
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Customer Service Representative
4 weeks ago
Bedford Park, South Australia Randstad Full timeRandstad is seeking a skilled Customer Service Representative to join one of Australia's largest banks within their Contact Centre team at Bedford Park. As a key member of the team, you will be responsible for providing exceptional customer service to all customers, primarily within the hardships space.The core function of this role is to manage inquiries...
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Customer Service Representative
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Bedford Park, South Australia Randstad Full timeKey Responsibilities:We are seeking a Customer Service Representative to provide excellent customer service to all customers, primarily within the hardships space.Tasks:Manage inquiries for existing customers relating to customers mortgagesAct with urgency and respond to customer queries in a empathetic and professional mannerDealing with hardship calls and...
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Customer Service Representative
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Bedford Park, South Australia Randstad Full time["Customer Service Representative RoleRandstad is seeking professionals to work in a dynamic Contact Centre team at a leading Australian bank in Bedford Park. As a Customer Service Representative, you will provide excellent support to customers in the hardships space, handling inquiries and resolving issues with empathy and professionalism.Key...
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