Customer Service Representative

3 weeks ago


Bedford Park, South Australia Randstad Full time
Customer Service Consultant Opportunity

Randstad is seeking a skilled Customer Service Consultant to join one of Australia's largest banks within their Contact Centre team at Bedford Park. As a key member of the team, you will be responsible for providing exceptional customer service to all customers, primarily within the hardships space.

The core function of this role is to manage inquiries for existing customers relating to their mortgages, act with urgency and respond to customer queries in a professional manner, and deal with hardship calls to find solutions. You will also have the opportunity to contribute to the development and continuous improvement of customer experience.

The ideal candidate will have a strong background in handling difficult calls or customers, high levels of empathy and resilience, and professionalism when handling inbound and outbound calls. You will also possess a high degree of attention to detail and accuracy, and be able to work a rotating roster between the hours of 8am-8pm Monday-Saturday.

Benefits of this role include:

  • Working close to home at Bedford Park with onsite parking
  • Competitive pay rate of $37.66
  • An exciting opportunity to work within one of Australia's largest banking institutes
  • Full-time hours provided, with a casual 9-month assignment and potential for permanent employment
  • Multiple benefits and discounts

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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