Customer Journey Manager

1 day ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Job Summary:

Our organization seeks a skilled Customer Journey Manager to develop and execute customer lifecycle programs aligned with our business objectives.

  • To achieve this goal, you will be responsible for designing and delivering targeted campaigns that enhance retention rates and maximize lifetime value.

About the Role:

  • This is a dynamic position that requires strategic thinking and collaboration with stakeholders to drive the development and execution of customer lifecycle programs.
  • You will manage end-to-end campaign development, including lifecycle, loyalty, and service communications, while ensuring alignment with our business goals.
  • In addition, you will analyze campaign performance to identify areas for improvement and optimize CRM programs and journey automations.

Your Skills and Experience:

  • We are looking for someone with strong experience in Lifecycle Marketing, with the ability to map and create lifecycle journeys across multiple channels.
  • A successful candidate will have excellent analytical skills, with the ability to interpret data and draw actionable insights.
  • Furthermore, you should possess excellent communication and collaboration skills, with the ability to work cross-functionally and drive results in a fast-paced environment.
  • Familiarity with marketing automation platforms and a willingness to learn and adapt to new technologies are also essential.
Key Responsibilities:
  • Develop and deliver customer lifecycle programs
  • Drive strategy and execution of customer lifecycle programs
  • Analyze campaign performance and optimize CRM programs
Requirements:
  • Strong experience in Lifecycle Marketing
  • Excellent analytical skills
  • Excellent communication and collaboration skills
  • Familiarity with marketing automation platforms

The ideal candidate will be able to demonstrate a proven track record of success in managing customer lifecycle programs and driving business growth through effective marketing strategies. If you are a motivated and results-driven professional with a passion for customer-centric marketing, we encourage you to apply for this exciting opportunity.

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